Manager

Cockeysville, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $23.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Training and Development

Employee Discounts

flexible schedule

Job Description

The company seeking to hire an Assistant Manager is a dynamic player in the restaurant industry, focused on delivering exceptional guest experiences while maintaining profitable operations. As part of its commitment to excellence, this establishment prides itself on fostering a strong team environment and promoting operational standards that ensure customer satisfaction and business success. The company integrates comprehensive training and development programs to empower its team members, reflecting its core values of respect, accountability, and growth. This opportunity provides employment in a fast-paced restaurant setting where leadership and interpersonal skills are highly valued, alongside a drive for operational excellence and... Show More

Job Requirements

At least 18 years of age (where applicable)
High school diploma or equivalent
Experience in restaurant, retail, or supervisory roles

Job Qualifications

Able to clearly express oneself verbally and in writing (English)
Math and financial management
Restaurant, retail, or supervisory experience
High school diploma or equivalent
Guest focus - anticipate and understand guests' needs and exceed their expectations
Passion for results - set compelling targets and deliver on commitments
Problem solving and decision making - make good decisions based on analysis, experience and judgment
Building effective teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team
Conflict management - use interpersonal skills to confront tough issues and resolve disagreements constructively
Developing direct reports and others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals

Job Duties

Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager
Support development of team members through effective cross training, deployment, and delegation of responsibilities
Hold team members accountable for their behavior and performance, addressing concerns promptly
Hold guests as highest priority and role model exceptional guest service
Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests
Ensure Brand standards and systems are executed
Monitor team performance to ensure quality, service, and cleanliness standards are met at all times
Complete all required training including ServSafe certification
Drive sales through effective execution of restaurant standards and marketing initiatives
Delegate and lead processes to control labor costs, food costs, and cash
Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness
Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals
Comply with all restaurant, Brand, and franchisee policies

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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