Manager

Cockeysville, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $23.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Training and Development

Employee Discounts

flexible schedule

Job Description

The company seeking to hire an Assistant Manager is a dynamic player in the restaurant industry, focused on delivering exceptional guest experiences while maintaining profitable operations. As part of its commitment to excellence, this establishment prides itself on fostering a strong team environment and promoting operational standards that ensure customer satisfaction and business success. The company integrates comprehensive training and development programs to empower its team members, reflecting its core values of respect, accountability, and growth. This opportunity provides employment in a fast-paced restaurant setting where leadership and interpersonal skills are highly valued, alongside a drive for operational excellence and financial acumen.

The Assistant Manager role is pivotal in supporting the Restaurant Manager to develop and maintain a dedicated team that consistently delivers great guest experiences and drives profitable top-line sales. This position involves a wide array of responsibilities, including promoting a collaborative team environment, assisting with recruitment and training, and supporting the deployment and delegation of duties to foster employee growth and accountability. The Assistant Manager acts as a role model for exceptional guest service, helping to ensure that brand standards and systems are fully executed and that quality, service, and cleanliness are upheld at all times.

Additionally, the role requires overseeing profitability by driving sales initiatives and managing labor, food costs, and cash control processes. The Assistant Manager supports the Restaurant Manager in assessing restaurant performance, developing action plans to capitalize on opportunities, and implementing effective strategies to achieve business goals. A strong focus on safety, security, preventative maintenance, and cleanliness is essential to guarantee the well-being of both team members and guests. The position requires the completion of all required training, including ServSafe certification, highlighting the company's commitment to safety and compliance.

This role not only demands practical experience and a high school diploma or equivalent but also competencies such as guest focus, passion for results, problem-solving, team building, conflict management, and the ability to develop direct reports effectively. The ability to communicate clearly in English and demonstrate financial management skills are crucial for success in this role. This Assistant Manager position offers a unique chance to contribute meaningfully to a thriving restaurant environment, offering opportunities for personal and professional growth within a supportive and structured organizational framework.

Job Requirements

At least 18 years of age (where applicable)
High school diploma or equivalent
Experience in restaurant, retail, or supervisory roles

Job Qualifications

Able to clearly express oneself verbally and in writing (English)
Math and financial management
Restaurant, retail, or supervisory experience
High school diploma or equivalent
Guest focus - anticipate and understand guests' needs and exceed their expectations
Passion for results - set compelling targets and deliver on commitments
Problem solving and decision making - make good decisions based on analysis, experience and judgment
Building effective teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team
Conflict management - use interpersonal skills to confront tough issues and resolve disagreements constructively
Developing direct reports and others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals

Job Duties

Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager
Support development of team members through effective cross training, deployment, and delegation of responsibilities
Hold team members accountable for their behavior and performance, addressing concerns promptly
Hold guests as highest priority and role model exceptional guest service
Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests
Ensure Brand standards and systems are executed
Monitor team performance to ensure quality, service, and cleanliness standards are met at all times
Complete all required training including ServSafe certification
Drive sales through effective execution of restaurant standards and marketing initiatives
Delegate and lead processes to control labor costs, food costs, and cash
Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness
Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals
Comply with all restaurant, Brand, and franchisee policies