Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Employee Meals
Job Description
QED Hospitality is a prominent restaurant operations management group specializing in the Food & Beverage sector within boutique hotels and exclusive sites across the nation. Known for its operational expertise, QED Hospitality develops and manages unique restaurants that are tailored to complement the hotel, region, and market demands. Unlike generic dining concepts, QED Hospitality’s venues are deeply rooted in the local culture and history, delivering authentic and memorable culinary experiences. The company places a high emphasis on operational excellence, guest satisfaction, and innovative hospitality management, making it a leader in its field.
Broussard's, part of the esteemed portfolio of QED Hospitality, is an iconic establishment located in the heart of New Orleans' French Quarter. Since 1920, Broussard's has been celebrated for its exceptional French-Creole cuisine, elegant atmosphere, and genuine Southern hospitality. From its charming courtyard brunches to its refined dining rooms and the vibrant Empire Bar, Broussard's creates an immersive experience that honors New Orleans’ traditions. The restaurant also serves as a premier venue for weddings, private dinners, celebrations, and large-scale events.
The Maitre D at Broussard's plays a pivotal role as the leader of the guest experience and the driving force within the dining room. This position requires a confident and personable individual who can set a warm, polished, and professional tone for hospitality services throughout the restaurant. As the Maitre D, you will manage the flow of the restaurant, coordinate service teams, and maintain seamless communication between the host, culinary, events, and management teams to ensure every guest journey—from arrival to departure—is flawless.
The ideal candidate will be highly organized with a passion for hospitality, capable of anticipating guest needs and resolving service issues tactfully while maintaining a visible and approachable presence on the floor. This leadership role involves overseeing reservations, seating arrangements, guest flow, and high-volume service periods using platforms like OpenTable. Additionally, the Maitre D supports special functions and events, ensuring smooth transitions between regular dining and private celebrations.
This role demands strong interpersonal skills and the ability to handle multiple priorities in a fast-paced environment. Experience with fine dining, knowledge of New Orleans dining culture, and proficiency with reservation technologies are highly desirable. The position typically requires working evenings, weekends, holidays, and during peak volume periods to maintain excellent service standards.
Overall, the Maitre D at Broussard’s is the embodiment of Southern hospitality, tasked with creating memorable guest experiences, leading the front-of-house team with professionalism, and upholding the storied legacy of Broussard’s within the dynamic environment of QED Hospitality.
Broussard's, part of the esteemed portfolio of QED Hospitality, is an iconic establishment located in the heart of New Orleans' French Quarter. Since 1920, Broussard's has been celebrated for its exceptional French-Creole cuisine, elegant atmosphere, and genuine Southern hospitality. From its charming courtyard brunches to its refined dining rooms and the vibrant Empire Bar, Broussard's creates an immersive experience that honors New Orleans’ traditions. The restaurant also serves as a premier venue for weddings, private dinners, celebrations, and large-scale events.
The Maitre D at Broussard's plays a pivotal role as the leader of the guest experience and the driving force within the dining room. This position requires a confident and personable individual who can set a warm, polished, and professional tone for hospitality services throughout the restaurant. As the Maitre D, you will manage the flow of the restaurant, coordinate service teams, and maintain seamless communication between the host, culinary, events, and management teams to ensure every guest journey—from arrival to departure—is flawless.
The ideal candidate will be highly organized with a passion for hospitality, capable of anticipating guest needs and resolving service issues tactfully while maintaining a visible and approachable presence on the floor. This leadership role involves overseeing reservations, seating arrangements, guest flow, and high-volume service periods using platforms like OpenTable. Additionally, the Maitre D supports special functions and events, ensuring smooth transitions between regular dining and private celebrations.
This role demands strong interpersonal skills and the ability to handle multiple priorities in a fast-paced environment. Experience with fine dining, knowledge of New Orleans dining culture, and proficiency with reservation technologies are highly desirable. The position typically requires working evenings, weekends, holidays, and during peak volume periods to maintain excellent service standards.
Overall, the Maitre D at Broussard’s is the embodiment of Southern hospitality, tasked with creating memorable guest experiences, leading the front-of-house team with professionalism, and upholding the storied legacy of Broussard’s within the dynamic environment of QED Hospitality.
Job Requirements
- Strong hospitality communication and interpersonal skills
- Previous experience in a Host Maitre D Captain Lead Server or similar FOH leadership role
- Ability to manage multiple priorities and remain composed in a high-volume environment
- Strong knowledge of dining room operations guest flow reservations and service standards
- Ability to effectively lead and collaborate with diverse teams
- Availability to work evenings weekends holidays and high-volume service periods
- Ability to learn and effectively use reservation and restaurant technology
Job Qualifications
- Strong hospitality communication and interpersonal skills
- Confident polished and professional presence with a genuine passion for guest service
- Previous experience in a Host Maitre D Captain Lead Server or similar FOH leadership role
- Ability to manage multiple priorities and remain composed in a high-volume environment
- Strong knowledge of dining room operations guest flow reservations and service standards
- Ability to effectively lead and collaborate with diverse teams
- Strong problem-solving and guest recovery skills
- Availability to work evenings weekends holidays and high-volume service periods
- Ability to learn and effectively use reservation and restaurant technology
- Experience in upscale or fine dining is preferred
- Experience with OpenTable or similar reservation systems is preferred
- Experience supporting private dining weddings or large-scale events is preferred
- Knowledge of New Orleans dining hospitality and tourism is a plus
- Familiarity with French-Creole cuisine and the history of Broussard's or New Orleans is a plus
Job Duties
- Lead the guest experience from arrival through departure setting the tone for exceptional Southern hospitality
- Maintain a visible presence on the floor and ensure guests receive attentive polished and personalized service
- Oversee the flow of service and coordinate FOH operations to ensure a smooth and efficient guest experience
- Monitor table turns pacing server sections reservations and overall dining room flow
- Partner closely with the Host servers bartenders culinary and management teams throughout service
- Communicate menu updates specials events guest needs and operational changes in real time
- Support weddings private dinners celebrations and other events by coordinating guest arrival seating and service needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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