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Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
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Benefits

Paid Time Off
Retirement Plan
flexible schedule
Employee Discounts
Training and Development

Job Description

Michigan Athletic Club (MAC) located in East Lansing, MI, is a premier fitness and recreational facility dedicated to promoting health and wellness within the community. The club offers a wide range of programs and services designed to support members in achieving their fitness goals in a welcoming, professional, and supportive environment. Known for its state-of-the-art facilities and commitment to member satisfaction, the MAC provides a dynamic workplace that values teamwork, dedication, and superior customer service. As a part of the broader Sparrow Health System, the MAC integrates wellness and preventive care with exceptional customer engagement, making it a leader in... Show More

Job Requirements

  • CPR certification
  • First Aid certification
  • Minimum one year experience as a concierge caregiver or desk attendant
  • High school diploma or GED
  • Ability to use a keyboard
  • Availability to work part-time shifts on Friday, Saturday, and Sunday
  • Strong communication skills
  • Customer service orientation

Job Qualifications

  • High school diploma, GED or successful completion of 12 grades combined with continued enrollment in early college program
  • Minimum one year experience as a concierge caregiver or desk attendant
  • Demonstrates ability to use a keyboard as required to perform essential duties
  • Great customer service skills and ability to communicate well with people

Job Duties

  • Greeting each members and guests
  • Accept ownership and responsibility
  • Maintain knowledge on current club programs
  • Scheduling/reserving courts
  • Sign-up for program registration
  • Problem solving
  • POS transactions
  • Answering phones, paging, and placing calls to voicemail
  • Great customer service for both members and guests
  • In depth knowledge of Club Automation software at the MAC
  • Handles POS daily
  • Assists with POS and concierge desk training to caregivers

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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