Luxury Hotel Front Desk/Concierge Agent

Auburn, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $24.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) Plan

Free club access

fitness classes

Employee Discounts

paid parking

Training and Development

Job Description

The Bellevue Club and Hotel is a prestigious athletic and social club located on Seattle's Eastside, serving as a gathering place for the Northwest's most celebrated and visionary citizens. This upscale establishment merges an extensive 250,000 square feet of world-class fitness facilities with four innovative dining spaces, along with unique recreational, social, and business areas, making it a hub of activity and community engagement. Members of the Bellevue Club enjoy a wide range of activities such as yoga classes, tennis matches, lunches with family, wine dinners, and many more events designed to enrich their lifestyle. The property also features the Bellevue Club Hotel, a luxury 66-room boutique hotel that provides guests with a refined and exclusive experience, accompanied by a full-service spa offering cutting-edge wellness services and treatments.

At the Bellevue Club Hotel, the Front Desk team plays a vital role in creating a memorable guest experience. This position is not just about handling routine check-ins and check-outs; it focuses on exceeding guest expectations through exceptional service that aligns with the luxurious standards of the hotel. As one of the first points of contact, Front Desk Agents are tasked with offering a warm and reassuring welcome to guests, helping them feel comfortable and valued from the moment they arrive. Furthermore, the Front Desk Agent often provides the final interaction before guests depart, making their last impression on the property equally significant. The role demands an attentive, detail-oriented, and friendly individual who can foster a positive guest experience by addressing inquiries with professionalism and efficiency.

This opportunity is hourly, with a pay rate of $24 per hour, and includes a comprehensive suite of benefits after a 60-day period such as medical, dental, and vision insurance, a 401(k) plan with employer match, free access to club facilities, complimentary group fitness classes, valuable discounts at club restaurants and spa services, and free parking. The Bellevue Club fosters a fun, thriving, and dynamic environment, offering employees advancement opportunities, recognition, and ongoing training and development in a recently remodeled hotel and state-of-the-art fitness facility. If you have a passion for hospitality and are eager to provide excellence in service in a professional yet casual setting, this role offers the ideal platform for career growth within a renowned social and athletic club.

Job Requirements

High school diploma or equivalent
excellent communication and interpersonal skills
proficiency with property management systems preferred
ability to manage multiple tasks simultaneously
strong organizational skills
reliable and punctual
customer-focused mindset
ability to work flexible hours including evenings, weekends, and holidays

Job Qualifications

Prior hotel experience preferred but not required
passion for exceeding guest expectations
desire to provide excellence in guest service
acute attention to detail
positive attitude and proactive approach
ability to work in a fun and dynamic culture
full availability including weekends, evenings, and holidays

Job Duties

Check guests in and out of the Bellevue Club Hotel using Opera Property Management System
process credit card information, cash and direct billing payments as required
answer the Bellevue Club Hotel front office and reservation telephones and provide information to prospective guests
create and modify room reservations using Opera PMS and properly code all reservations
process room reservation requests via phone, email and walk-in traffic
receive and action guest room inquiries via property computer system
coordinate with Housekeeping and Guest Services staff to accommodate guest requests
use guest history to record guest membership numbers and ensure all information is correct
maintain evolving knowledge of all hotel room types, features, Bellevue Club facilities and the Bellevue/Eastside area
maintain and update information about hotel facilities, hours, personnel, and activities
answer inquiries regarding hotel policies and services
follow standards of operation and service as established by management