Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
HSA
FSA
Dependent care FSA
identity theft protection insurance
Commuter Benefits
Pet insurance
Paid Time Off
Payroll incentives
Employee assistance program
Wellness subscriptions
Paid sick time
Vacation Time
Family leave
401(k) retirement plan
Incentive based bonus program
Free room nights
Employee Discounts
Discounted tickets
team member recognition
Referral Bonus Program

Job Description

Island Hospitality is a renowned hospitality company known for delivering exceptional guest experiences across its collection of upscale hotels and resorts. With a strong commitment to quality service, employee development, and community engagement, Island Hospitality has established itself as a leader in the hospitality industry. The company offers a diverse and inclusive work environment where team members are encouraged to grow professionally and personally. Island Hospitality emphasizes a welcoming atmosphere, both for guests and employees, fostering a culture of respect, innovation, and outstanding service standards. Throughout its properties, Island Hospitality aims to create memorable experiences for guests by providing world-class amenities, attentive service, and a warm, inviting environment. The company is dedicated to maintaining high standards of safety, cleanliness, and hospitality, ensuring that every guest feels valued and cared for during their stay.

As a Luggage/Valet Attendant with Island Hospitality, you will serve as one of the first points of contact for guests, playing a vital role in shaping their initial and lasting impressions of the hotel. This full-time position requires flexible availability, including the ability to work two overnight shifts per week, with scheduling adaptability tailored to meet peak guest needs and seasonal demands. Your primary responsibility will be to assist guests by safely parking and retrieving their vehicles while offering superior customer service. You will also manage luggage handling, including loading and unloading luggage, transporting it to and from guest rooms, and securely tagging, storing, and retrieving it as needed. Additionally, you will provide guests with directions, hotel information, and assist with any inquiries or special requests, such as arranging transportation or delivering packages. This role demands a professional demeanor, excellent communication skills, and the physical ability to lift heavy luggage up to 50 pounds and stand for extended periods. You must hold a valid driver's license and be at least 21 years of age. Island Hospitality’s commitment to employee wellness and development is reflected in their comprehensive training programs, competitive benefits, and incentive-based bonuses, making this an excellent opportunity for individuals passionate about hospitality and eager to advance their careers.

Job Requirements

  • Must have a valid driver's license
  • Must be 21 years of age or older
  • Ability to lift and carry up to 50 pounds
  • Ability to stand for extended periods
  • Flexible availability including ability to work two overnight shifts per week
  • Ability to provide excellent guest service and maintain professionalism
  • Strong communication skills
  • Ability to follow hotel policies and safety standards
  • Must be able to organize and maintain luggage and valet areas
  • Previous experience in hospitality or customer service preferred

Job Qualifications

  • Knowledge of local roads and routes to area attractions and points of interest
  • Valid driver's license and clean driving record
  • Highly motivated team player with strong initiative and desire for achievement
  • Effective problem-solving skills including anticipating, preventing, identifying, and solving problems
  • Ability to work well in stressful situations
  • Excellent communication and interpersonal skills
  • Ability to lift and carry heavy luggage up to 50 pounds and stand for extended periods
  • Professional appearance and demeanor
  • Flexibility to work various shifts, including weekends and holidays
  • Previous experience in hospitality or customer service is a plus
  • Knowledge of local attractions and services is a bonus

Job Duties

  • Greet guests upon arrival and departure with a warm and professional demeanor
  • Assist guests with loading and unloading luggage from vehicles
  • Transport luggage to and from guest rooms efficiently and safely
  • Tag, store, and retrieve luggage in the luggage room as needed
  • Provide directions, hotel information, and respond to guest inquiries
  • Coordinate with front desk and bell staff to ensure timely service
  • Maintain cleanliness and organization of the bell desk and storage areas
  • Handle guest requests such as arranging transportation or delivering packages
  • Report any lost or damaged luggage to the appropriate department
  • Uphold hotel policies, procedures, and safety standards at all times
  • Park and retrieve vehicles while providing great customer service
  • Open and close car doors while assisting with luggage or other belongings
  • Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot
  • Collect and accurately label keys belonging to guests to ensure their proper return
  • Organize and file paperwork regarding guests' vehicles and daily transactions

Job Criteria

Experience

No experience required


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