Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.25 - $17.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
uniform provided
Job Description
Montana's Best Casinos is a premier gaming and entertainment establishment dedicated to providing an exceptional experience to all its guests. Renowned for its vibrant atmosphere, excellent customer service, and wide array of gaming options, Montana's Best Casinos has become a cornerstone in the region for both locals and visitors seeking excitement and leisure. The casino prides itself on creating an environment where guests feel welcomed, valued, and entertained throughout their visit. From high-quality gaming machines to carefully curated bar and lounge areas, the venue ensures that every aspect of the guest experience is tailored to satisfaction and enjoyment. As a company, Montana's Best Casinos places a strong emphasis on personalized service, with staff trained to know guests by name and anticipate their needs proactively. This approach fosters a friendly, community-oriented atmosphere rare in the competitive gaming market.
The role of Lounge Floor Runner at Montana's Best Casinos is an essential position that bridges hospitality with operational excellence. This full-time position requires a motivated and outgoing individual who thrives in a dynamic environment where customer interaction and multitasking are daily necessities. As a Lounge Floor Runner, you serve as a critical contact point for guests, attending to their beverage orders promptly, assisting with casino-related inquiries, and maintaining an inviting and clean lounge atmosphere. The responsibilities are broad, encompassing cash handling, inventory management, customer service, and housekeeping functions both inside and outside the casino premises. This position is particularly suited for individuals who take pride in high standards of cleanliness, accuracy in cash operations, and an enthusiastic approach to guest interaction.
A Lounge Floor Runner is expected to operate efficiently under pressure while maintaining a friendly demeanor. Tasks include mixing and completing drink orders, monitoring legal age requirements, remembering regular guests’ names and preferences, and ensuring the cleanliness of the lounge environment. Additionally, the role requires vigilance in observing casino policies and safety protocols, including proper use of fire extinguishers and safety equipment. The position also demands accurate record-keeping, the ability to communicate clearly with management about operational issues such as supply needs or equipment malfunctions, and active involvement in maintaining compliance with internal regulations.
This job presents an excellent opportunity for those who enjoy a fast-paced work environment and excel at customer service. It offers valuable experience in the hospitality and gaming industries, with chances for growth within Montana's Best Casinos. The company supports its employees by fostering teamwork, encouraging professional development, and providing a vibrant workplace culture. Candidates who excel in this role will find themselves contributing significantly to the casino's reputation for excellence, making every guest's visit memorable and enjoyable. If you are a personable, hardworking individual looking to join a reputable casino with a strong commitment to exceptional service, Montana's Best Casinos welcomes your application for the Lounge Floor Runner position.
The role of Lounge Floor Runner at Montana's Best Casinos is an essential position that bridges hospitality with operational excellence. This full-time position requires a motivated and outgoing individual who thrives in a dynamic environment where customer interaction and multitasking are daily necessities. As a Lounge Floor Runner, you serve as a critical contact point for guests, attending to their beverage orders promptly, assisting with casino-related inquiries, and maintaining an inviting and clean lounge atmosphere. The responsibilities are broad, encompassing cash handling, inventory management, customer service, and housekeeping functions both inside and outside the casino premises. This position is particularly suited for individuals who take pride in high standards of cleanliness, accuracy in cash operations, and an enthusiastic approach to guest interaction.
A Lounge Floor Runner is expected to operate efficiently under pressure while maintaining a friendly demeanor. Tasks include mixing and completing drink orders, monitoring legal age requirements, remembering regular guests’ names and preferences, and ensuring the cleanliness of the lounge environment. Additionally, the role requires vigilance in observing casino policies and safety protocols, including proper use of fire extinguishers and safety equipment. The position also demands accurate record-keeping, the ability to communicate clearly with management about operational issues such as supply needs or equipment malfunctions, and active involvement in maintaining compliance with internal regulations.
This job presents an excellent opportunity for those who enjoy a fast-paced work environment and excel at customer service. It offers valuable experience in the hospitality and gaming industries, with chances for growth within Montana's Best Casinos. The company supports its employees by fostering teamwork, encouraging professional development, and providing a vibrant workplace culture. Candidates who excel in this role will find themselves contributing significantly to the casino's reputation for excellence, making every guest's visit memorable and enjoyable. If you are a personable, hardworking individual looking to join a reputable casino with a strong commitment to exceptional service, Montana's Best Casinos welcomes your application for the Lounge Floor Runner position.
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or hospitality
- ability to operate a cash register and handle cash accurately
- strong communication and customer service skills
- ability to multitask and work efficiently in a fast-paced environment
- willingness to follow company policies and safety procedures
- ability to stand for extended periods and perform physical tasks such as cleaning and stocking
- legal age to serve alcohol and verify customer age
- ability to use fire safety equipment
- reliable and punctual work ethic
Job Qualifications
- high school diploma or equivalent
- previous experience in customer service or hospitality preferred
- excellent communication and interpersonal skills
- ability to multitask and work under pressure
- knowledge of cash handling and basic accounting principles
- familiarity with gaming machine operations is a plus
- ability to maintain a neat and clean appearance
- strong attention to detail and organizational skills
- ability to follow safety protocols and procedures
Job Duties
- be accountable for exceptional customer service cash handling and accounting operating a cash register stocking pricing rotating and displaying bar inventories housekeeping inside and outside of the casino efficiently mixing and completing drink orders
- remember regular customers names and faces monitor legal age requirements wait on customers playing games and at the tables clean and keep bar furniture neatly arranged suggest selling and helping customers with gaming machine operations
- wear the uniform keep appearance neat and clean answer and screen telephone calls greet customers verify customers are of age and take orders
- clean restrooms dusting windows floors empty trash cans dishes clean tables and messes of others
- accurately make change account for large amounts of cash be responsible for stocking pricing receiving and rotating of bar products and supplies including changing out kegs
- ability to use a fire extinguisher and other safety equipment understand safety manual complete casino restroom logs
- advise manager of any personnel situations or policy violations affecting casino operating performance call maintenance person or gaming machine company to repair machines assist with changing paper or ribbons change tape in gambling machines
- fill glasses of beer from tap serve wine mixed bottled and draft beverages distribute drinks to customers pick up empty glasses pitchers cans bottles litter fill and carry buckets of ice change out soda premix syrup boxes change taps on kegs remove empty kegs
- vacuum lounge floor mop and sweep floor behind bar wash glassware clean bar work area arrange bottles and glasses to make attractive displays
- handle disruptive customers in a professional manner document incidents on incident report communicate with manager on products that need to be ordered plan bar menus create drink recipes order and requisition liquors and supplies
- serve snacks or food items to customers seated at bar make change receive payments for drinks retail sales operate cash register tally transactions
- assist patrons with verifying wins record and make payouts to gambling machine winners accurately and effectively complete shift paperwork balance tills and cash receipts
- complete any other duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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