LOUNGE ASSISTANT MANAGER

Montana's Best Casinos is a renowned entertainment destination located in the picturesque state of Montana. As one of the premier casino operators in the region, Montana's Best Casinos prides itself on delivering an exceptional guest experience that goes beyond gaming. Our establishment is grounded in creating a welcoming, comfortable, and fun environment where every guest feels valued and cared for from the moment they arrive. We focus on building lasting relationships by knowing our guests by name and anticipating their needs to ensure their time with us is memorable and enjoyable. Our commitment to service excellence and operational integrity positions us as a leader in the Montana hospitality and gaming industry.

We are currently seeking a motivated and personable Lounge Assistant Manager to join our dynamic team. This role is ideal for an individual who thrives in a fast-paced, customer-centric environment and possesses strong leadership skills. As the Lounge Assistant Manager, you will play a pivotal role in overseeing all aspects of lounge operations during your shift. You will be responsible for maintaining the highest standards in customer service, adhering to casino operational policies, and managing administrative duties that are vital to smooth daily functions. Your leadership will help set the tone for the team, ensuring professionalism, teamwork, and a positive atmosphere remain consistent throughout every shift.

In this position, you will be accountable for multiple facets including office procedures, vendor invoicing, computer data entry, and shortage controls, all while maintaining strict compliance with company standards and regulatory requirements. Beyond operational responsibilities, you will serve as a key role model for your colleagues, demonstrating the attitudes and behaviors necessary to promote an outstanding guest experience and efficient casino operations. Training will be provided to equip you with the knowledge required to cover manager duties when necessary, including payroll processing, inventory management, shift scheduling, employee counseling, retraining sessions, and overseeing machine repairs.

The Lounge Assistant Manager will also handle and screen phone calls, manage office supplies, process and audit invoices, and prioritize essential office tasks effectively. Ensuring the security of casino assets, controlling cash funds, and auditing shift reports are crucial parts of your responsibilities. Accuracy in paperwork, daily reporting, purchase tracking, inventory adjustments, and payroll auditing is expected to maintain transparent and reliable business practices.

Vendor management is another integral component of the role. You will prepare liquor orders, receive deliveries, stock the liquor store according to company standards, and maintain accurate product pricing for promotions and regulatory compliance. Your expertise will be essential for preparing for liquor audits and balancing reports. You will also have responsibilities related to financial controls, such as preparing bank deposits for managerial approval and the meticulous recording of sales and purchases.

Flexibility is essential as this role requires availability during nights, weekends, and holidays, along with reliable communication accessibility via phone or message devices. Montana's Best Casinos values its team members and offers outstanding benefits including 401(k) plans, health, dental, and vision insurance, health savings accounts, flexible spending accounts, paid time off, and educational reimbursement programs. We are committed to fostering a diverse and inclusive workplace and are an Equal Employment Opportunity employer, welcoming candidates from all backgrounds.