Lot Attendant - Civic Center Garage

Towne is a distinguished arrival through departure experience company that specializes in delivering exceptional parking and hospitality solutions combined with an innovative technology platform. With nearly four decades of industry experience, Towne has built a reputation for enhancing lives and communities by offering seamless and convenient parking and mobility services in locations where people live, learn, work, play, rejuvenate, and recover. Serving millions of guests annually, Towne's team of over 14,000 employees is dedicated to creating satisfying and memorable experiences for every customer through professional and hospitable service.

Towne's commitment extends beyond providing just parking; it encompasses creating an entire customer journey that emphasizes comfort, safety, and efficiency. The company's fully integrated platform allows for smooth operations and efficient handling of parking services, which makes it a trusted partner in various markets including retail centers, healthcare facilities, educational institutions, and entertainment venues. This approach ensures that customers have a positive and hassle-free experience from the moment they arrive to the time they depart.

The Lot Attendant role at Towne is pivotal in maintaining the company’s high standards of customer service and operational excellence. This role involves accurately collecting and reconciling revenue, managing parking reports, and delivering hospitality services with attentiveness, friendliness, and efficiency. Lot Attendants are the first point of contact for guests and play a significant role in creating a welcoming environment. When vehicle stacking is necessary, they are responsible for parking and retrieving guest vehicles while ensuring adherence to safety standards and parking policies. The role demands maintaining professionalism, using guest names when appropriate, and providing assistance and information about the location and surrounding attractions, embodying Towne’s dedication to exceptional guest experiences.

At Towne, Lot Attendants work under carefully defined procedures to ensure accuracy and security in handling guest information and financial transactions. They operate various equipment including registers, credit card machines, and gates, all while upholding cash handling protocols. The position not only requires technical skills but also emphasizes interpersonal skills, including communication and customer service. Towne also prioritizes employee wellbeing and offers competitive compensation, with hourly wages ranging from $17 to $19, flexible scheduling, and benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan. Towne fosters an inclusive and supportive environment, accommodating employees with disabilities and ensuring compliance with safety and privacy regulations.

For candidates eager to join a respected company that combines innovative technology with heartfelt hospitality, the Lot Attendant position at Towne presents a valuable opportunity. It offers a chance to contribute to a company that values every team member's role in driving its success and delivering outstanding guest experiences daily.