Loss Prevention Manager

Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovation and leadership in the industry. With a dominant presence in crucial U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also rapidly expanding its influence across Europe, Latin America, and the Caribbean. The company's extensive portfolio includes global properties valued at over $20 billion, generating more than $5 billion in cumulative revenues. Highgate provides comprehensive services throughout all stages of the hospitality property cycle, from initial planning and development to recapitalization and disposition. The company is distinguished by its ability to create bespoke hotel brands and its use of cutting-edge proprietary revenue management tools that effectively identify and anticipate evolving market conditions, ultimately enhancing asset performance and maximizing value. Guided by an executive team composed of some of the industry's most experienced hotel leaders, Highgate is a trusted partner to top ownership groups and major hotel brands. Its corporate offices are strategically located in London, New York, Dallas, and Seattle, supporting its global operations.

The New Yorker Hotel, one of Highgate’s flagship properties, enjoys a vibrant location in New York City, just minutes away from landmarks such as the Jacob Javits Convention Center and Hudson Yards. This prime positioning in Manhattan's revitalized West Side contributes to the hotel’s continued success and appeal to both local and international guests. Highgate is currently seeking a dedicated professional to join the team at the New Yorker Hotel in the role of Loss Prevention Manager. This is a full-time position offering yearly compensation commensurate with experience.

The Loss Prevention Manager will play a pivotal role in overseeing the hotel's safety and security initiatives to ensure the protection of both guests and employees. This role encompasses managing daily loss prevention activities, supervising key operational protocols such as key control, visitor logs, lost and found management, and ensuring effective communication and reporting on safety matters. The Loss Prevention Manager is responsible for leading safety committee meetings monthly, driving safety awareness using structured safety calendars, and fostering an environment that promotes best practices and continual improvement. This role demands a strategic thinker with tactical precision, capable of leading diverse teams and coordinating complex security operations across a large-scale property with over 500 rooms. The ideal candidate must have a firm commitment to guest service excellence and the ability to build strong relationships with team members and external stakeholders, including local government and emergency services.

This role requires a thorough understanding of hospitality operations within a unionized environment and experience managing security functions in a major hotel property. Candidates must possess certifications relevant to the role, including New York State Security Guard certification, CPR/First Aid/AED, and Fire Safety Director/Emergency Action Plan (FSD/EAP) qualifications. A professional presentation, combined with excellent interpersonal, analytical, problem-solving, and communication skills, are essential. The successful candidate will be detail-oriented, self-motivated, and adaptable, with a willingness to embrace innovation and implement new initiatives to enhance safety and operational effectiveness. Fluency in Microsoft Excel, Word, and Outlook is also required to manage reporting and scheduling duties efficiently. Joining Highgate Hotels means becoming part of a leading hospitality company committed to excellence, growth, and innovation in one of the world’s most exciting hotel markets.