Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $24.00
Benefits
PTO
Hotel and restaurant discounts
Health Insurance
Vision Insurance
Dental Insurance
401(k) Plan with Matching Contributions
Paid holidays
short-term disability
long-term disability
Referral bonuses
flexible spending accounts
Job Description
Hyatt House Seattle/Bellevue is an upscale extended-stay hotel located near downtown Bellevue, featuring 160 guest rooms and suites, a first-floor H Bar, an indoor pool and whirlpool, and over 2,000 square feet of event space. Conveniently situated just off I-90 on 139th Avenue SE at SE Eastgate Way, the hotel provides free employee parking and is adjacent to the Eastgate Park & Ride. Hyatt House Seattle/Bellevue offers a blend of comfort and convenience for both short-term and extended stay guests, making it a preferred destination for travelers in the Bellevue area.
LodgeWorks, a respected hotel development and management company with a portfolio that includes well-known brands such as Archer Hotel, Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn, manages Hyatt House Seattle/Bellevue. With over 35 years of industry experience and more than 950 employees across the United States, LodgeWorks is known for its strong family culture and commitment to hospitality as a core value. The company emphasizes a collaborative and welcoming work environment grounded in Midwestern hospitality traditions.
The Loss Prevention Agent role at Hyatt House Seattle/Bellevue plays a crucial part in maintaining the safety and security of the hotel, its guests, and its assets. This hourly position offers a pay range of $22 to $24 based on experience and involves responsibilities such as patrolling the hotel premises to identify and mitigate safety and security risks, responding to emergencies including medical incidents and fires, and maintaining proper documentation and reports related to loss prevention activities. Agents also assist with general maintenance, event preparations, and provide guest service support as needed.
In this role, agents are expected to work flexible schedules to meet the needs of the hotel and uphold LodgeWorks' high standards of safety and efficiency. Loss Prevention Agents must approach all interactions with a friendly and service-oriented attitude while maintaining vigilance against security threats. This position requires physical stamina, as it involves standing for long periods, exerting up to 40 pounds of force occasionally, and performing physical tasks such as reaching, stooping, and kneeling.
This opportunity is ideal for individuals who are team players passionate about hospitality, excellent communicators with a strong sense of responsibility, and those who can adapt swiftly to changing circumstances. Candidates with some experience in hospitality or service industries are preferred, but a willingness to contribute positively to the company culture and a strong commitment to guest and employee safety are essential for success in this role. Overall, the Loss Prevention Agent at Hyatt House Seattle/Bellevue offers a dynamic and rewarding work environment within a premier extended-stay hotel and a reputable management company.
LodgeWorks, a respected hotel development and management company with a portfolio that includes well-known brands such as Archer Hotel, Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn, manages Hyatt House Seattle/Bellevue. With over 35 years of industry experience and more than 950 employees across the United States, LodgeWorks is known for its strong family culture and commitment to hospitality as a core value. The company emphasizes a collaborative and welcoming work environment grounded in Midwestern hospitality traditions.
The Loss Prevention Agent role at Hyatt House Seattle/Bellevue plays a crucial part in maintaining the safety and security of the hotel, its guests, and its assets. This hourly position offers a pay range of $22 to $24 based on experience and involves responsibilities such as patrolling the hotel premises to identify and mitigate safety and security risks, responding to emergencies including medical incidents and fires, and maintaining proper documentation and reports related to loss prevention activities. Agents also assist with general maintenance, event preparations, and provide guest service support as needed.
In this role, agents are expected to work flexible schedules to meet the needs of the hotel and uphold LodgeWorks' high standards of safety and efficiency. Loss Prevention Agents must approach all interactions with a friendly and service-oriented attitude while maintaining vigilance against security threats. This position requires physical stamina, as it involves standing for long periods, exerting up to 40 pounds of force occasionally, and performing physical tasks such as reaching, stooping, and kneeling.
This opportunity is ideal for individuals who are team players passionate about hospitality, excellent communicators with a strong sense of responsibility, and those who can adapt swiftly to changing circumstances. Candidates with some experience in hospitality or service industries are preferred, but a willingness to contribute positively to the company culture and a strong commitment to guest and employee safety are essential for success in this role. Overall, the Loss Prevention Agent at Hyatt House Seattle/Bellevue offers a dynamic and rewarding work environment within a premier extended-stay hotel and a reputable management company.
Job Requirements
- High school diploma or equivalent
- Ability to exert up to 40 pounds of force occasionally
- Ability to stand for an entire shift or for an extended amount of time
- Ability to reach overhead, utilize both hands, lean over, stoop and kneel
- Eager to be part of a great work culture and team
- Ability to follow directions, guidelines and work objectives
- Capable of adapting quickly to changes in work environment
- Commitment to maintaining a positive and service-oriented demeanor
- Must maintain regular attendance and punctuality
- Background check clearance as required by company policy
Job Qualifications
- High school diploma or equivalent
- Prior experience in hospitality, security or related service industry preferred
- Excellent communication skills
- Ability to handle emergency situations calmly and effectively
- Strong attention to detail and ability to document incidents accurately
- Customer-focused mindset with strong interpersonal skills
- Ability to work independently and as part of a team
- Physical ability to stand for extended periods and perform required physical tasks
- Basic computer skills for report writing
- Willingness to maintain certifications and licenses as required
Job Duties
- Patrol the interior and perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
- Respond to emergency situations, including but not limited to safety hazards, fires, medical emergencies and threats to life and property
- Comply and promote LodgeWorks standards and regulations to encourage safe and efficient hotel operations
- Initiate preliminary investigations into incidents
- documents and reports to supervisor
- Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs
- Write reports and ensure accuracy of necessary documentation as needed
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
- Defuse guest disturbances and escort from the property as necessary
- Complete required shift reports and maintain confidentiality of all loss prevention documents
- Monitor and distribute visitor and vendor access to the property via visitor badges
- Assist supervisor or director in checking alarm, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds
- Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety
- Perform special projects and other responsibilities as assigned
- participate in task forces and committees as requested
- Check with the manager or supervisor before leaving work area for any reason
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain all certifications and licenses as required by company, local and federal standards
- Assist in any other task or duties as requested by management
Job Criteria
Experience
No experience required
Job Location
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