Logistics Analyst

Washington, DC, USA|

Job Overview

Benefits

competitive compensation

Health and wellness programs

income protection

paid leave

retirement plans

Job Description

Leidos is a global industry and technology leader that provides innovative solutions to government and commercial customers. Headquartered in Reston, Virginia, Leidos has a workforce of approximately 47,000 employees worldwide and reported annual revenues of around $16.7 billion for the fiscal year ended January 3, 2025. The company is committed to delivering smarter, more efficient digital and mission innovations that support critical operations across various sectors, including defense, intelligence, civil, and health markets. Leidos prides itself on a culture of outthinking, outbuilding, and outpacing the status quo, continually pushing the boundaries to meet the evolving needs of its clients.

The Logistics Administrator role at Leidos is an essential position responsible for providing detailed, organized, and effective logistics support by managing inquiries related to inventory, repairs, returns, supplier interfaces, and field services. This role acts as a crucial liaison between internal departments—such as procurement buyers, warehouse staff, and shipping/receiving teams—and external service providers, including couriers and transportation services. The Logistics Administrator ensures that all logistics-related issues are promptly addressed and resolved with strict adherence to internal standards and compliance measures.

A Logistics Administrator’s day-to-day responsibilities include operating material handling equipment like pallet jacks and forklifts, responding to customer service inquiries by initiating appropriate logistics actions, tracking and managing logistics workflows, maintaining accurate logs and records on inventory movements and repairs, and coordinating repairs, returns, or field service requests. This position also requires assisting in the development and enforcement of company protocols and guiding continuous improvement efforts by identifying inefficiencies and suggesting process enhancements to optimize logistics operations.

To excel in this role, the individual must demonstrate a strong problem-solving capability, excellent communication skills for interacting with various stakeholders, and proficiency in managing customer inquiries through CRM systems while maintaining high accuracy in data documentation. This is a highly detail-oriented job that demands integrity, compliance with standard operating procedures (SOPs), and the ability to independently lead work streams and mentor junior staff.

Employment with Leidos offers a competitive compensation package reflective of the job level, education, experience, and market data. Additionally, employees benefit from comprehensive health and wellness programs, income protection, paid leave, and retirement plans, affirming Leidos’s commitment to supporting the professional and personal well-being of its workforce.

Leidos emphasizes a strict policy against employment fraud and ensures secure communication throughout the hiring process. The company is committed to equal opportunity employment, providing fair consideration to all applicants without discrimination based on sex, race, ethnicity, age, or any other legally protected characteristic. Joining Leidos means becoming part of a dynamic and forward-thinking company that values innovation, dedication, and excellence in service delivery.

Job Requirements

TS/SCI w/ Poly clearance is required
High school diploma or equivalent
Minimum of 5 years of relevant experience in customer service, technical support, or service operations
Strong problem-solving skills
Experience managing and maintaining repair/service logs, records, and case documentation
Proficient in handling customer inquiries, order processing, and case management using CRM systems
Solid understanding of standard operating procedures (SOPs) and service workflows
Excellent communication skills
Ability to work independently and lead a work stream
Associate degree or higher in business, logistics, customer service, or a related field is preferred
Knowledge of technical support or help desk environments is preferred
Familiarity with change management principles and process improvement methodologies is preferred
Demonstrated ability to handle escalated cases or complex service situations is preferred
Strong analytical skills and experience in report writing is preferred
Prior leadership experience is preferred

Job Qualifications

TS/SCI w/ Poly clearance
High school diploma or equivalent
Minimum of 5 years of relevant experience in customer service, technical support, or service operations
Strong problem-solving skills with the ability to resolve a broad range of customer service issues independently
Experience managing and maintaining repair/service logs, records, and case documentation
Proficient in handling customer inquiries, order processing, and case management using CRM systems
Solid understanding of standard operating procedures (SOPs) and service workflows
Excellent communication skills, both verbal and written, for internal and external stakeholder interaction
Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff
Associate degree or higher in business, logistics, customer service, or a related field
Knowledge of technical support or help desk environments, especially in product service or repair
Familiarity with change management principles and process improvement methodologies
Demonstrated ability to handle escalated cases or complex service situations requiring cross-functional coordination
Strong analytical skills and experience in report writing and tracking key service metrics
Prior leadership experience in a customer service or operations team setting

Job Duties

Operate material handling equipment including pallet jacks and forklifts
Respond to and resolve customer service inquiries and logistics-related issues by initiating appropriate actions such as inventory issuance, repairs, returns, or field service requests
Track and manage the status of logistics actions to ensure timely and effective resolution
Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions
Assist in developing or following existing company guides and protocols for servicing and repair processes
Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams
Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules
Ensure all logistics activities comply with internal standards
Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements