Lobby Receptionist

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Retirement Plan

Tuition Reimbursement

mental health support

Financial Coaching

Paid Time Off

wellness programs

Job Description

Chase is a leading financial services firm dedicated to helping nearly half of America’s households and small businesses achieve their financial goals. By offering a broad range of financial products and services, Chase creates engaged, lifelong relationships with its customers, placing them at the heart of everything the company does. Serving diverse customer segments including small businesses, nonprofits, and municipalities, Chase delivers innovative solutions to meet all financial needs. The company is recognized for its commitment to diversity and inclusion, valuing its global workforce as a core strength.

Within Chase, the Consumer and Community Banking division plays a pivotal role in providing personalized financial services such as personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. This division is a national leader in credit card sales and deposit growth while offering the most widely used digital banking solutions, and it consistently ranks first in customer satisfaction.

The Lobby Receptionist position within the Consumer and Community Banking-Wealth Management team offers an exciting opportunity to be the first point of contact for clients, visitors, and employees. This role, situated within a fast-paced and dynamic environment, emphasizes delivering an exceptional welcoming experience in the lobby. As the first impression specialist, the receptionist is responsible for creating a warm and professional atmosphere by providing concierge-level service, managing check-ins, answering queries, and facilitating smooth office operations.

This role is ideal for someone who thrives in a customer-facing position, values attention to detail, and enjoys supporting a collaborative team environment. Responsibilities include maintaining security protocols, issuing temporary building access, coordinating events and visitor management, and supporting special service improvement projects. The position demands flexibility and professionalism, requiring availability for early mornings or late evenings to meet business needs.

The job is full-time, requiring five days per week in the office (Monday through Friday) with no hybrid work options. Compensation includes a competitive base salary reflective of the candidate’s experience, skills, and location. Eligible employees may also receive commission-based pay or discretionary incentives in cash or equity for outstanding contributions. Comprehensive benefits include health care, wellness programs, retirement plans, tuition reimbursement, mental health support, and more.

Joining Chase as a Lobby Receptionist means becoming part of a respected institution dedicated to operational excellence and delivering a superior guest experience. The company fosters professional growth and skills development, offering a platform for career advancement within a supportive and innovative environment. Chase’s commitment to inclusion ensures a respectful workplace where diverse talents are celebrated and employees receive reasonable accommodations for various needs.

Overall, this role uniquely blends customer service excellence with operational responsibilities within a prestigious financial organization. It offers candidates a chance to contribute meaningfully to the customer journey while enhancing their professional competencies in a thriving corporate setting.

Job Requirements

Minimum 2 years of recent experience in high-end reception, concierge, hospitality, or client-facing services
Strong interpersonal and communication skills with a polished, welcoming presence
Ability to thrive in a fast-paced environment, handle multiple priorities, and manage varied personalities while remaining professional and composed
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
Ability to stand/walk for extended periods
Ability to work across different locations throughout the campus as needed

Job Qualifications

Minimum 2 years of recent experience in high-end reception, concierge, hospitality, or client-facing services
Strong interpersonal and communication skills with a polished, welcoming presence
Ability to thrive in a fast-paced environment, handle multiple priorities, and manage varied personalities while remaining professional and composed
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
Ability to stand/walk for extended periods
Ability to work across different locations throughout the campus as needed
Familiarity with event, room, and/or visitor management systems
Bilingual skills (Spanish preferred)

Job Duties

Welcome, register, and check in clients and visitors arriving for meetings and events within the JPMA office lobby/reception area
Provide concierge-level support by answering questions, giving directions, and sharing relevant office information
Support employees as needed (e.g., facilitating temporary access/badges when building access support is required)
Follow all building and security procedures to maintain a healthy, safe, and secure environment
proactively escalate issues using a 'see something, say something' approach
Deliver first-class service by consistently exceeding lobby reception standards and anticipating needs
Prepare for daily activity by reviewing scheduled meetings and events using event and visitor management systems
Collaborate with partner teams (various JPMA partners from different regions and headquarters) to enhance the overall in-office and visitor experience
Complete miscellaneous tasks and service-improvement projects that raise team standards and support operational excellence
Maintain schedule flexibility, including early mornings or late evenings as business needs require