Lobby Lead

The hiring company is recognized as a remarkable workplace, having earned The Great Place to Work® certification for eight consecutive years. This achievement highlights a strong commitment to cultivating a positive and rewarding work environment. The company specializes in property management services, supporting homeowners and board members through a high-energy, fast-paced environment dedicated to excellence and outstanding customer service. Known for valuing its employees and encouraging a culture of professionalism and teamwork, this company offers a unique opportunity for prospective candidates who wish to thrive and excel in their careers.

The role being offered is for a client services representative who will be a vital member of the organization, providing exceptional service to homeowners, residents, board members, and coworkers. The position demands a professional demeanor, strong work ethic, and excellent multitasking skills. Individuals in this role will be expected to work both independently and collaboratively, ensuring smooth communication and assistance within the community they serve. This is an hourly position with competitive compensation ranging from $18.00 to $20.00 per hour, depending on experience.

In this dynamic position, you will be tasked with various responsibilities including addressing and assisting walk-in clients during lobby hours, maintaining and updating client databases, managing client inventory such as keys and pool passes, and handling communication channels like fax email inboxes and emergency phone calls. Additionally, the role involves direct collaboration with community managers to oversee and implement changes related to pool usage, parking, and moves. You will also be managing incoming mail, distributing packages, supporting the customer service team, and greeting and documenting visitors and vendors.

This position suits someone who is highly organized, dependable, and possesses strong administrative skills. Candidates should have a solid background in customer service and excellent communication skills, both written and verbal. A background in real estate or property management is considered a plus, although not mandatory. Proficiency in navigating the internet and computer applications is essential, and bilingual skills in English and Spanish are an additional advantage.

The company values employees who show a positive attitude and professionalism in their approach to work. Adherence to scheduled break and lunch periods is expected, along with a commitment to being present at the workstation performing applicable duties throughout the workday. This role provides an exciting opportunity to join a supportive, innovative team where your efforts will be recognized and directly contribute to the well-being of the homeowner community and the success of the organization.