Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $50.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Retirement Plan
Employee wellness programs
Job Description
Touchmark on West Prospect is a leading full-service senior living community located in Appleton, dedicated to enhancing the lives of its residents through exceptional hospitality, personalized services, and fostering meaningful relationships. As a community committed to enriching the daily experiences of seniors, Touchmark offers a vibrant and supportive environment where residents can enjoy independence, comfort, and care tailored to their individual needs. The community's core values focus on service excellence, warmth, and respect, creating an inviting atmosphere for both residents and their families. Touchmark embraces a holistic approach to senior living, blending personalized care with engaging social opportunities, wellness programs, and a range of amenities designed to support quality of life.
The Lifestyle Concierge role at Touchmark on West Prospect epitomizes the community's mission by providing residents with personalized services that enhance their everyday living. This part-time, non-exempt position offers a competitive hourly wage ranging from $17.50 to $19.00 and involves dynamic, interactive work that requires creativity, organization, and a passion for helping others. The Lifestyle Concierge serves as a vital resource for residents, helping them navigate daily tasks, enjoy leisure activities, and maintain their independence. It is a role well-suited for individuals who thrive on building meaningful connections, offering exceptional customer service, and thinking innovatively to meet diverse resident needs.
In this role, the Lifestyle Concierge collaborates closely with multiple departments, including housekeeping, maintenance, dining, and transportation, to coordinate seamless services personalized to each resident. Tasks vary daily, making the work engaging and impactful, from assisting with personal shopping and errands to offering companionship visits and technology support. The position also involves managing concierge services administration, promoting service participation, and supporting special community events. Successful candidates will exhibit strong communication skills, empathy, and a proactive attitude while upholding Touchmark's Gold Standards and values. Joining Touchmark represents an opportunity to be part of a collaborative, service-oriented team dedicated to making a difference in the lives of older adults every day.
The Lifestyle Concierge role at Touchmark on West Prospect epitomizes the community's mission by providing residents with personalized services that enhance their everyday living. This part-time, non-exempt position offers a competitive hourly wage ranging from $17.50 to $19.00 and involves dynamic, interactive work that requires creativity, organization, and a passion for helping others. The Lifestyle Concierge serves as a vital resource for residents, helping them navigate daily tasks, enjoy leisure activities, and maintain their independence. It is a role well-suited for individuals who thrive on building meaningful connections, offering exceptional customer service, and thinking innovatively to meet diverse resident needs.
In this role, the Lifestyle Concierge collaborates closely with multiple departments, including housekeeping, maintenance, dining, and transportation, to coordinate seamless services personalized to each resident. Tasks vary daily, making the work engaging and impactful, from assisting with personal shopping and errands to offering companionship visits and technology support. The position also involves managing concierge services administration, promoting service participation, and supporting special community events. Successful candidates will exhibit strong communication skills, empathy, and a proactive attitude while upholding Touchmark's Gold Standards and values. Joining Touchmark represents an opportunity to be part of a collaborative, service-oriented team dedicated to making a difference in the lives of older adults every day.
Job Requirements
- High school diploma or equivalent
- Experience in customer service or related field preferred
- Ability to communicate effectively
- Strong organizational skills
- Proficiency with basic computer applications
- Ability to work flexible hours
- Compassionate and patient demeanor
- Ability to multitask
- Certification as a CNA preferred
Job Qualifications
- High school diploma or equivalent
- Certified Nursing Assistant (CNA) certification preferred
- Outstanding customer service and relationship-building skills
- Strong organizational and multitasking abilities
- Comfortable promoting services and identifying opportunities to enhance residents' lifestyles
- Experience in hospitality, concierge services, senior living, retail, customer service, or a related field preferred
- Proficiency with Microsoft Outlook and other basic computer applications
- Ability to work independently while collaborating with multiple departments
- Genuine compassion for older adults and a passion for helping others
Job Duties
- Meet with residents to learn about their interests and identify personalized concierge services
- Coordinate and provide fee-based lifestyle services that enrich residents' daily lives
- Promote concierge services and develop creative ways to increase resident participation and billable hours
- Assist residents with personal shopping, errands, gift wrapping, organizing apartments, laundry assistance, companionship visits, dog walking, technology assistance, and other personalized services
- Coordinate requests with housekeeping, maintenance, dining, transportation, and other community departments
- Welcome residents, families, and guests while providing exceptional customer service at the front desk
- Answer phones, coordinate resident requests, and ensure timely follow-up
Job Criteria
Experience
No experience required
Job Location
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