Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Benefits
health care
retirement savings
paid time off/vacation
Employee Discounts
competitive bonus and/or commission plan
Reasonable accommodations for disabilities
Equal opportunity employer
Job Description
LensCrafters is a renowned leader in the optical retail industry, committed to delivering exceptional eye care solutions that combine advanced technology with a personal touch. As part of EssilorLuxottica, a global powerhouse in vision care products including innovative eyewear and cutting-edge lens technology, LensCrafters benefits from a rich heritage of optical expertise and a global community of over 200,000 dedicated employees. This company is celebrated for its mission to provide high-quality vision care alongside stylish, diverse brand portfolios that cater to a broad range of customer preferences. LensCrafters shares a strategic affiliation with Macy's, focused on delivering superior customer experiences... Show More
Job Requirements
- High school diploma or equivalent
- ABO certification
- Optical dispensing experience
- Knowledge of current optical theory and merchandise
- Knowledge of current store merchandise assortment and use of inventory management systems
- Strong communicator and listener
- Sales skills - ability to use and carry an iPad or tablet
- Comfortable with use of technology to engage patients, customers and associates
Job Qualifications
- High school diploma or equivalent
- ABO certification
- Optical dispensing experience
- Knowledge of current optical theory and merchandise
- Knowledge of store merchandise assortment and use of inventory management systems
- Strong communication and listening skills
- Sales skills and ability to use and carry an iPad or tablet
- Comfortable with use of technology to engage patients, customers and associates
- Actively studying LensCrafters quality, fitting and adjusting program
- Previous customer service and retail experience
Job Duties
- Conveys a commitment to providing unsurpassed customer service by performing the sales and service process steps
- Execute the CEE service model through connect, explore and exceed
- Ability to support problem solving and troubleshooting
- Engages patients, customers and associates with use of technology to support experiences
- Delivers the diamond service principals and service vision
- Celebrates the LensCrafters advantages and is a leader in the location that sets the tone for customer service
- Anticipates problems before they occur
- assists customers in selecting frames and lenses best suited for their lifestyle, prescription and price needs
- Shows patience and courtesy with customers
- tracks down answers to unfamiliar questions or products
- Assists co-workers who have questions or problems
- Acts as a leader in optical acumen providing a voice for associates due to their expertise
- Educates customers on LensCrafters guarantees and services including eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties
- Handles tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly
- Ensures finished eyewear meets optical standards and customer requirements
- Strives to achieve exceptional results on LensCrafters annual CEI/Functional Skills
- Operates the point of sale terminal inputting customer and prescription information accurately
- Accurately operates the point of sale collecting payment following security procedures
- Proficient in order tracker to support customers getting orders ready when promised
- Takes pride in the store appearance and ensures visual displays follow company planograms
- Ensures a positive and productive Macy’s host relationship to grow business and customer satisfaction
Job Location
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