Legal Receptionist and Concierge Specialist

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.46 - $28.91

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Life insurance

Disability insurance

retirement savings plan

Tuition Assistance

Paid vacation

Paid holidays

Job Description

Ricoh is a global integrated solutions provider known for connecting people and technology to create outstanding customer experiences and deliver innovative business solutions. With a commitment to empowering digital workplaces, Ricoh enables individuals to work smarter from any location by harnessing the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. The company prides itself on a high-performance culture driven by passion and purpose, aiming to guide customers toward a better and more sustainable future. Ricoh is dedicated to fostering a team environment that values collaboration, excellence, and continuous growth, providing employees with numerous opportunities for professional and personal development through various benefits and programs. Employees benefit from medical, dental, life, and disability insurance options, retirement savings plans, education assistance, paid vacation, holidays, and many other wellness and development initiatives.

The Senior Legal Receptionist & Switchboard role at Ricoh offers a unique opportunity to be at the forefront of a busy legal office environment in Seattle, WA. This full-time position serves as the initial point of contact for visitors, clients, and staff, delivering concierge-level service with professionalism and attentiveness. The role involves greeting guests, managing incoming communications, scheduling meeting rooms, and supporting legal professionals including law partners, attorneys, and paralegals with administrative duties requiring a strong understanding of legal procedures and terminology. The Senior Legal Receptionist is essential in creating a positive client experience by managing telephone calls in accordance with firm standards, maintaining security and hospitality protocols, and providing valuable support across administrative tasks. This position demands superior organizational skills, a strong customer service mindset, proficiency in Microsoft Office, and the ability to handle multiple priorities in a dynamic legal setting. The role also includes light hospitality duties and maintaining the professional appearance of reception and lobby areas. With competitive pay ranging from $20.46 to $28.91 per hour, Ricoh encourages candidates with relevant legal administrative experience to join a purpose-driven team that values excellence, confidentiality, and interpersonal skills, contributing directly to the firm's operational success and client satisfaction.

Job Requirements

High school diploma required
Three years of related business experience preferred
Experience with legal procedures and terminology preferred
Proficiency with Microsoft Office Suite required
Strong customer service and communication skills required
Ability to manage multiple tasks and priorities
Professional presence and discretion essential
Ability to maintain confidentiality in a legal environment
Ability to operate office and communication equipment
Ability to lift or carry up to 50 pounds
Ability to work in an office environment with various physical demands

Job Qualifications

High school diploma typically required
Associate degree or bachelor's degree preferred
Three years of related business experience preferred
Prior administrative and switchboard experience in a law firm or legal environment preferred
Proficiency with Microsoft Office Suite including Word and Excel
Exceptional customer service skills and strong attention to detail
Ability to manage multiple tasks and priorities simultaneously
Strong organizational and communication skills
Professional presence, judgment, and business etiquette
Ability to maintain confidentiality and professionalism
Excellent verbal and written communication skills
Strong interpersonal relationship-building skills
Strong problem-solving and customer-focused mindset

Job Duties

Meet and greet all visitors, clients, and employees providing a professional and welcoming experience while exceeding service expectations
Schedule meeting rooms and ensure conference rooms are ready with supplies, beverages, video conferencing equipment, and other meeting needs
Answer all incoming telephone calls following firm and Ricoh phone etiquette with professional communication
Participate in company-sponsored events, community service activities, and firm initiatives as requested
Perform clerical and administrative support including managing calendars, preparing legal documents, maintaining files, and assisting attorneys with deadlines and scheduling
Maintain an organized and professional workspace through light housekeeping and office organization
Provide light hospitality services such as arranging coffee, water service, and refreshments
Order office and hospitality supplies and maintain supply rooms and storage areas
Assist with issuing and tracking company property including identification badges and company directories
Maintain visitor and guest security procedures and ensure client hospitality standards are met
Build and maintain professional relationships with clients, attorneys, legal staff, and employees
Serve as a firm concierge by familiarizing with local restaurants, hotels, transportation, and other area resources
Perform other duties as assigned