Lead VIP Concierge

Yaamava Resort & Casino, operated by the San Manuel Band of Mission Indians, is a premier entertainment and hospitality destination located in the Inland Empire. Known for its expansive gaming floor, luxury accommodations, multiple dining options, and unique cultural offerings, Yaamava Resort & Casino combines modern amenities with the rich heritage of the Tribal Community. As one of the largest private employers in the region, the resort is dedicated to providing guests with exceptional experiences while fostering career growth and well-being for its employees. With a strong commitment to the Tribe's vision, mission, and values, Yaamava promotes a culture centered on respect, professionalism, and excellence in service. The resort's distinguished reputation is supported by a team that champions customer satisfaction and the exclusive needs of their diverse patrons.

The role of Lead VIP Services Concierge at Yaamava Resort & Casino is a vital position within the VIP Services department. Under the direction of VIP Services Leadership, the Lead Concierge is responsible for delivering premium hospitality and an exquisite service experience to VIP guests across all business units. This role operates with the utmost discretion and confidentiality to maintain the trust and loyalty of high-profile guests. The Lead VIP Services Concierge builds deep relationships with VIP clients by consistently exceeding luxury service standards and fostering an exclusive, personalized guest journey. Mentorship and guidance of the Concierge team are key functions of this leadership position, ensuring the consistent delivery of elevated guest experiences aligned with brand standards. The role includes oversight and support of frontline team members operating in premium gaming rooms and VIP check-in areas to guarantee seamless service.

This position is highly visible and interactive with some of the resort’s most important guests, requiring professionalism, diplomacy, and a strong commitment to upholding the Tribal Community’s goals and priorities. Responsibilities include leading daily VIP service operations, crafting tailored guest experiences spanning hotel, dining, spa, and entertainment reservations, and maintaining strong partnerships with internal departments and external service providers. The Lead Concierge also coordinates VIP arrivals, offers exclusive tours of the casino and resort, and safeguards confidential guest and company information in compliance with Tribal Gaming regulations. The role demands excellent communication skills, technical proficiency with CRM and Microsoft Office, the ability to multi-task in a fast-paced environment, and a genuine commitment to exceptional service. Physical requirements involve working primarily in a climate-controlled casino environment, with the ability to stand, walk, and occasionally lift up to 40 pounds.

Joining Yaamava Resort & Casino as Lead VIP Services Concierge offers a unique opportunity to work in a luxurious setting that values tradition, innovation, and community. This full-time position is ideal for a self-driven hospitality professional passionate about delivering unparalleled experiences and leading a high-performing team in a dynamic environment. If you are someone who thrives under pressure while maintaining a positive attitude and delivering top-tier service, Yaamava invites you to contribute to an extraordinary guest journey and be part of a culturally rich, well-respected resort community.