Lead Valet Attendant - UF Health Durbin Park Hospital

Towne Park is a leading provider of valet and parking services dedicated to delivering exceptional guest experiences at hotels and various venues. Committed to service excellence, Towne Park is known for creating a welcoming and seamless experience for guests by offering efficient and professional valet parking, concierge, and guest services. The company prioritizes competitive and fair compensation, recognizing the importance of rewarding skilled employees who contribute to the company’s success. With a culture that emphasizes teamwork, safety, and customer satisfaction, Towne Park supports its employees through training and a range of benefits designed to promote well-being and career growth.

The Guest Service Captain role at Towne Park is a crucial position responsible for orchestrating the service experience for hotel guests to ensure that all service standards are met or exceeded. This position operates under the direction of the Account Manager and involves additional responsibilities such as coordination, administration, troubleshooting, and guidance when the manager is not on-site. While a Guest Service Captain is not a manager, they are empowered to handle critical issues and make judgment calls when quick decisions are essential, escalating less urgent matters to the manager with detailed information for further instructions.

This role requires maintaining a friendly, professional demeanor with guests, client staff, and coworkers, ensuring guests feel welcomed and valued from arrival to departure. Key tasks include greeting guests promptly, providing aggressive hospitality, assisting with vehicle parking and retrieval, and managing guest inquiries. The Guest Service Captain must operate with accuracy, composure, and confidence, especially under pressure, to handle complaints and challenging situations effectively.

Additional duties include overseeing the valet staff by assigning roles and adjusting staffing levels based on business needs, managing revenue collection, cash drops, and accurate shift reporting. This role involves stringent adherence to safety protocols, including safe vehicle handling, maintaining wheelchair operations, and protecting guest confidentiality following HIPAA regulations.

The position offers a competitive hourly rate of $14 per hour plus tips and includes the opportunity to work various shifts across morning, afternoon, and overnight schedules. Towne Park provides benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, subject to eligibility based on job classification and employment terms.

Overall, the Guest Service Captain plays a pivotal role in ensuring a smooth, hospitable, and efficient operation, promoting teamwork, safety, and customer satisfaction in a dynamic and demanding environment. This position demands excellent communication skills, the ability to multitask under pressure, and a strong commitment to service excellence within the hospitality industry.