Lead Valet Attendant-(Lankenau Medical Center)

Towne Park is a dedicated hospitality services company specializing in delivering exceptional guest experiences across various venues including hotels, hospitals, and event centers. Their mission revolves around creating smiles by providing compassionate and efficient service to millions of patients, visitors, and guests. Known for their commitment to hospitality, Towne Park builds welcoming environments where employees can make meaningful impacts daily, supporting clients and visitors alike. Their team culture emphasizes teamwork, professionalism, and customer-centric service that leaves lasting positive impressions. With a base hourly pay of $15 and opportunities for growth, Towne Park offers a rewarding career for those who value making a difference through service.

The role of Guest Service Captain at Towne Park centers on orchestrating seamless service experiences for hotel guests alongside fellow team members to meet or surpass the established service standards. Reporting to the Account Manager, the Guest Service Captain takes on additional coordination and administrative responsibilities, including troubleshooting and providing guidance in the manager's absence. Although the position is not a management role, it requires the individual to handle critical issues and make swift judgment calls when necessary. Guest Service Captains maintain a pleasant and professional demeanor, lead by example focusing on aggressive hospitality, and ensure safety and confidentiality standards are upheld. This role demands excellent communication skills, an ability to work under pressure, and a detailed understanding of the client's facility and local area to facilitate guest inquiries effectively. Towne Park fosters a supportive environment for its Guest Service Captains, providing relevant training such as wheelchair safety, and offering benefits including insurance options and a 401k retirement plan for eligible employees. The work schedule requires open availability, reflecting the dynamic nature of the hospitality industry. Overall, this role is pivotal for maintaining Towne Park’s reputation for exceptional service and ensuring guests enjoy their experience from arrival to departure.