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Lead Valet Attendant ($23 hr + tips) - Ritz Carlton, San Francisco
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $23.00
Work Schedule
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a prominent company specializing in professional parking and guest service solutions primarily for hotels, hospitals, and other high-traffic venues. Known for their commitment to exceptional customer experiences and operational excellence, Towne Park has built a reputation for reliability and attentive service. The company partners with notable clients to provide valet and guest service staffing, focusing on maintaining a high standard of hospitality and operational effectiveness in dynamic environments. Their workforce is trained meticulously to represent the brand’s image while ensuring the safety, convenience, and satisfaction of guests and clients alike.
The role of Guest Service Cap... Show More
The role of Guest Service Cap... Show More
Job Requirements
- Must be at least 18 years of age
- Must pass criminal background check
- Must pass motor vehicle record (MVR) check
- Must pass drug screen
- Must complete the Wheelchair Safety Training course provided by Towne Park
- Must have and maintain a valid driver’s license
- Must maintain a clean driving record
- Must be physically able to meet job demands including lifting up to 100 pounds occasionally
- Must be able to work 3pm to 11pm shifts
- Must be able to work mostly outdoors in varying weather conditions
- Must have strong communication and customer service skills
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years of age
- Must complete the Wheelchair Safety Training course provided by Towne Park
- Six months related experience or training, or equivalent combination of education and experience
- Must have and maintain a valid driver’s license and clean driving record
- Must be able to drive manual transmission
- Must be able to speak, read and write Standard English
- Must be able to read and comprehend simple instructions and short correspondence
- Must be able to write simple correspondence
- Must be able to present information effectively in one-on-one and small group situations
- Must be able to apply reasoning and understanding to carry out instructions
- Must be able to perform basic mathematical operations including addition, subtraction, multiplication and division
- Must understand 24-hour and military time systems and rate calculations
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledges and greets guests within 30 seconds of arrival
- Effectively participates in "The Show" and delivers "Aggressive Hospitality" to guests
- Opens all vehicle and hotel doors for guests
- Checks in arriving guests and explains vehicle parking and retrieval procedures
- Parks and retrieves vehicles while driving slowly and cautiously
- Maintains accuracy and composure while handling guest complaints and difficult situations
- Uses proper phone etiquette
- Posts up in appropriate areas when not assisting guests
- Conducts effective room presentations when providing bell services
- Assists with delivery and pick up of items to guest rooms
- Assists guests with directions, taxis, reservations and inquiries
- Maintains detailed knowledge of the client’s facility and local attractions
- Promotes teamwork through leading by example and communication
- Leads the work group in delivering high levels of guest service
- Assigns coworkers to routine and non-ordinary roles
- Reduces staff during shifts if needed as directed
- Issues and collects claim checks for vehicles
- Completes ticket information including damage surveys and receipts
- Secures all keys properly
- Ensures staff do not provide lift services, only assistance
- Checks and cleans wheelchairs
- Protects guest confidentiality and security of financial information
- Assists Account Manager with work schedules and communication
- Identifies and collects revenue for vehicles
- Completes cash drop slips and shift paperwork accurately
- Reconciles revenue and tickets at shift end
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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