Lead Steward - Waldorf Astoria New York

The Waldorf Astoria New York, a world-renowned luxury hotel, has recently undergone a transformative restoration and has reopened, reigniting its legendary charm and magnetic allure. This iconic hotel is known for its rich, authentic legacy and an exceptional environment that embodies the spirit of New York City. The Waldorf Astoria features 375 guest rooms alongside 375 residences, 40,000 square feet of event space, holistic spa and wellness programs, and partnerships with celebrity chefs, all designed to create unforgettable experiences for discerning travelers. As part of the globally respected Hilton portfolio, the Waldorf Astoria New York is a beacon of true luxury and personalized service.

The role available is that of Lead Steward within the hotel’s bustling operations, primarily serving as the supervising authority for back-of-house stewards, dishwashers, and temporary staff. This full-time position is union-affiliated under Local 6, requiring complete open availability and flexibility in working hours and schedules which are based on seniority and business needs. Candidates must be comfortable with fluctuating hours since guaranteed full-time hours are not assured initially.

As Lead Steward, you will oversee daily back-of-house operations to ensure the timely cleaning and transport of utensils and serviceware vital to restaurant and banquet events. You will maintain rigorous cleanliness and organization standards in all back-of-house areas to uphold sanitation and hygiene mandates reflecting the hotel’s commitment to guest and team wellbeing. Your responsibilities include managing inventory and equipment needs, such as ensuring adequate supplies, coordinating equipment distribution, and supporting the logistical aspects of food and equipment delivery. The role also involves supporting team performance and development through daily oversight and fostering collaboration across kitchen, bar, and restaurant teams to deliver seamless service.

Integral to the role is ensuring compliance with regulatory standards encompassing health, safety, sanitation, and alcohol awareness regulations. The position requires a passion for hospitality, leadership qualities to inspire and guide team members, and a strong sense of ownership and accountability. The Waldorf Astoria values integrity, teamwork, and a focus on urgency and discipline to make impactful moments that contribute to exceptional guest experiences.

Beyond the operational duties, the Waldorf Astoria New York offers an empowering work culture recognized as a World’s Best Workplace by Great Place to Work and Fortune. They provide a supportive environment for professional growth through various perks such as exceptional travel benefits via Hilton’s extensive network, an employee stock purchase program, paid parental leave, personalized caregiving support, mental health resources with free counseling, generous paid time off, comprehensive health and welfare benefits, and retirement plans that secure financial futures. Working at the Waldorf Astoria New York means contributing to an award-winning hospitality culture that values meaningful opportunities for team members and positive community impact, making it a premier place to build a career in luxury hotel management and service.