Lead Server

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $5.00

Work Schedule

Flexible

Day Shifts

Fixed Shifts

Night Shifts

Benefits

Dental Insurance

Vision Insurance

employee discount

Food provided

Health Insurance

Paid training

Job Description

TCH Social is a vibrant dining establishment located in Austin, Texas, known for its commitment to delivering exceptional service and memorable experiences to every guest. Positioned within a dynamic and energetic poker room environment, TCH Social combines the excitement of gaming with top-tier restaurant hospitality, creating a unique atmosphere where customer satisfaction and quality service are paramount. The restaurant prides itself on fostering a welcoming environment where every guest feels valued and every visit is a positive experience. With a strong focus on teamwork and excellence, TCH Social has built a reputation for consistent quality and attentive care in both food and service.

We are currently seeking a dedicated and experienced Lead Server to join our team full-time. This role is pivotal within our restaurant operations, especially given the fast-paced and high-energy poker room setting. The Lead Server will act as a key leader, responsible for managing and motivating our team of servers to uphold the highest standards of customer service. This position requires a hands-on leader who thrives in an active environment and can ensure smooth dining service from opening until closing. The Lead Server will coordinate with kitchen and bar staff to guarantee timely delivery of food and beverages while maintaining a clean, organized dining area.

In addition to team leadership, this role requires excellent interpersonal skills to handle customer concerns with professionalism and efficiency, ensuring customer satisfaction remains a priority. The Lead Server’s responsibilities also include mentoring new servers with a focus on restaurant procedures, menu knowledge, and customer service excellence. An essential component of the role is maintaining compliance with health and safety regulations, including sanitation and food safety practices.

The ideal candidate will possess strong communication abilities, effective multitasking skills, and experience in supervisory positions within a busy restaurant or hospitality environment. Flexibility to work various shifts, including evenings, nights, weekends, and holidays, is essential. Offering a competitive hourly wage plus tips, TCH Social provides a supportive work atmosphere with opportunities for growth and development through paid training and employee benefits such as health, dental, and vision insurance. This full-time position promises between 32 to 40 hours per week and a chance to be part of a dynamic, fun, and rewarding team dedicated to excellence in service.

Job Requirements

Active food handler’s certification
active TABC certification
at least 2-3 years server experience in a busy restaurant or hospitality setting
strong leadership and communication skills
ability to manage multiple tasks effectively
familiarity with food safety and sanitation standards
physical ability to stand for long periods and carry trays
availability to work evenings weekends and holidays
ability to handle cash and use point-of-sale systems
professional attitude and guest-focused approach

Job Qualifications

Active food handler’s certification required
active TABC certification required
at least 2-3 years working as a server in a busy restaurant or hospitality setting with a proven ability to manage large numbers of guests
ability to guide and motivate a group of servers while maintaining high service standards
skilled in speaking clearly with guests coworkers and management and addressing customer concerns professionally
genuine focus on providing great experiences for customers anticipating their needs and addressing any issues that arise
capable of managing multiple tasks at once making sure everything is handled efficiently during busy shifts
familiarity with point-of-sale systems and cash handling
knowledge of food safety practices and ability to teach others how to follow these protocols
willingness to collaborate with team members and adapt to changes as needed
ability to stand for long periods carry trays and work in a fast-paced environment
flexibility to work evenings weekends and holidays as necessary

Job Duties

Lead and supervise a team of servers ensuring smooth and efficient service during shifts
train and mentor new servers providing guidance on restaurant procedures customer service standards and menu knowledge
monitor service quality to ensure guests receive prompt friendly and high-quality service at all times
coordinate with kitchen and bar staff to ensure timely and accurate delivery of food and beverages
handle customer concerns and complaints with professionalism and ensure customer satisfaction
assign sections and tasks to servers ensuring balanced workloads and coverage
ensure health and safety standards are followed including proper sanitation and food safety practices
maintain a clean and organized dining area overseeing the cleanliness of tables utensils and serving stations
assist in inventory management helping with ordering supplies and maintaining stock levels
support management with opening and closing duties including cash handling and staff scheduling