Lead Porter

NYC, NY, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

flexible schedule

Travel reimbursement

Professional Development

Job Description

Located in Brooklyn, NY, our company specializes in providing top-tier porter and janitorial services across multiple commercial and residential properties. We pride ourselves on maintaining exceptionally clean, safe, and welcoming environments for our clients. As a leader in facilities management, we emphasize operational excellence, professionalism, and customer satisfaction. Our dedicated staff is trained to uphold the highest standards, ensuring all properties reflect a pristine and hospitable atmosphere while adhering to strict safety and procedural guidelines.

We are currently seeking a Lead Porter to oversee porter operations across several assigned properties. This role is a senior on-site leadership position that entails direct supervision of porter staff, ensuring seamless cleaning and maintenance services tailored to meet client expectations and company standards. The Lead Porter will be instrumental in driving team performance, managing schedules, handling emergency responses, and serving as a pivotal communication link between management and operational staff. This is a fast-paced role that demands strong leadership, multitasking abilities, and excellent judgment under pressure.

The successful candidate will be responsible for coaching and mentoring porter personnel, evaluating their performance, and ensuring all daily cleaning operations are carried out efficiently and professionally. They must demonstrate an unwavering commitment to workplace safety, operational procedures, and customer service excellence. The Lead Porter will oversee coverage across multiple sites, including weekends and holidays, ensuring consistent service quality and workforce readiness. This role requires a flexible schedule and the capability to travel between properties as required.

In addition to supervisory duties, the Lead Porter will directly engage in operational tasks when needed, exemplifying teamwork and dedication. The role also involves maintaining detailed documentation related to employee performance, disciplinary actions, and communication to support workforce management and compliance. Proficiency with technology such as scheduling systems, email, and basic computer applications is essential for reporting and coordination purposes.

This is an excellent opportunity for a motivated individual with experience in porter or facilities management roles to advance their career by taking on a leadership position with significant responsibility and impact. The company values professional growth and fosters a collaborative environment, making it an ideal workplace for candidates who are committed to excellence and continuous improvement in property service operations. Employment is full-time with a flexible schedule to meet the needs of multiple properties and includes competitive compensation reflective of experience and performance.

Job Requirements

Previous supervisory or management experience within porter, janitorial, facilities, maintenance, residential, commercial, or hospitality operations required
Excellent verbal and written communication skills in English required
Ability to work independently with minimal supervision
Must demonstrate professionalism, reliability, accountability, and sound judgment
Ability to manage high-pressure and emergency situations effectively
Comfortable using email, mobile devices, scheduling systems, and basic computer applications
Flexible schedule required, including weekends, holidays, and emergency coverage
Must be willing and able to travel between assigned sites as operationally required

Job Qualifications

Previous supervisory or management experience within porter, janitorial, facilities, maintenance, residential, commercial, or hospitality operations required
Strong leadership, conflict resolution, and employee management skills
Excellent verbal and written communication skills in English required
Bilingual skills are a plus
Strong organizational skills with the ability to multi-task and prioritize effectively
Ability to work independently with minimal supervision
Must demonstrate professionalism, reliability, accountability, and sound judgment
Ability to manage high-pressure and emergency situations effectively
Comfortable using email, mobile devices, scheduling systems, and basic computer applications
Flexible schedule required, including weekends, holidays, and emergency coverage
Must be willing and able to travel between assigned sites as operationally required

Job Duties

Supervise, direct, and manage porter staff across assigned locations and shifts
Ensure all porter operations are completed efficiently, professionally, and in accordance with company and building standards
Lead, train, retrain, mentor, and evaluate porter personnel on performance, safety, appearance, and customer service expectations
Conduct regular site visits on all shifts, including weekends
Maintain daily operational oversight and ensure proper staffing coverage for all assigned schedules
Drive accountability, professionalism, teamwork, and operational excellence throughout all assigned locations
Support upper management with operational reporting, staffing recommendations, performance evaluations, and workforce planning
Perform additional duties and responsibilities assigned by management
Ensure all employees comply with company handbook policies, building procedures, safety regulations, and operational protocols
Maintain accurate documentation of all employee conversations, warnings, incidents, coaching sessions, and performance-related matters
Assist with coverage and operational duties alongside staff when necessary to maintain service levels