LEAD OVERNIGHT FRONT OFFICE HOST - FULL TIME (NIGHT AUDIT)

Indio, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $23.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Paid vacation

paid sick days

Tuition Reimbursement

Free room nights at Hyatt hotels

Friend and family discounts

Free lunch meals during shift

Job Description

The Grand Hyatt Indian Wells is a distinguished full-service hotel known for its exceptional hospitality and commitment to guest satisfaction. Situated in a prime location, this establishment offers a blend of luxury accommodations, outstanding dining options, and a wide range of amenities designed to create memorable experiences for every guest. As part of the Hyatt Hotels Corporation, the Grand Hyatt Indian Wells upholds the highest standards of service, professionalism, and operational excellence within the hospitality industry. The hotel prides itself on its welcoming atmosphere, attention to detail, and dedication to fostering a dynamic and supportive work environment for its employees.

Job Requirements

High school diploma or equivalent
Prior experience in front office or night audit roles preferred
Strong communication and interpersonal skills
Ability to handle cash and perform financial audits accurately
Proficiency with hotel management software
Ability to stay organized and multitask under pressure
Reliable and punctual with a strong work ethic

Job Qualifications

Comfortable working the overnight shift both individually and with a team
Customer-service experience
Proper phone etiquette
Basic computer skills with ability to learn new programs and software
Good physical stamina to walk long distances and stand throughout shift
Good strength to lift, push, and pull moderate weight
Schedule availability to work varied shifts including weekends and holidays

Job Duties

Complete all Night Audit functions and overnight operational procedures in accordance with hotel and brand standards
Perform nightly financial balancing, reporting, cashier closures, and audit procedures
Monitor guest reservations, arrivals, VIPs, routing instructions, and special requests
Resolve guest concerns, billing discrepancies, and operational issues during overnight hours
Ensure accurate documentation and communication through pass downs, reports, and email recaps
Maintain organization, cleanliness, and professionalism at the Front Desk and back office areas
Create and share nightly pre-shift communication and ensure it is properly displayed for the daytime team
Utilize the back office TV monitor for training, coaching, and role-playing opportunities
Provide operational guidance and support to Night Auditors and overnight team members
Promote accountability and adherence to Front Office procedures and service standards
Review weekly resumes and ensure routing, VIP blocking, alerts, and group details are accurately set up and communicated
Update the incoming Groups tab in OneNote and communicate relevant group information to the team
Respond to pending emails for CHAMP-Front Office Managers
Review pending Sertifi forms
Maintain organization of the shared inbox
Respond to Medallia guest reviews
Review the Credit Limit Report, correct billing and escalate concerns as needed
Review in-house guest profiles missing email addresses and communicate follow-up opportunities to Front Office Managers
Schedule, plan, and present information during monthly Champions meetings
Support ongoing departmental communication, training initiatives, and operational improvements