Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
Life insurance
Tuition Reimbursement
Employee Stock Purchase Program
Exclusive travel perks
Job Description
Hilton Grand Vacations is a leading timeshare company known for delivering exceptional vacation experiences at premier resort destinations. As part of the Hilton portfolio, Hilton Grand Vacations offers premium vacation ownership opportunities combined with excellent hospitality services and exclusive travel perks. The company is committed to fostering a supportive work environment and providing a comprehensive benefits package that promotes work-life balance and career growth. Hilton Grand Vacations has earned recognition as one of America's Greatest Workplaces for Parents and Families, reflecting its strong values and dedication to employee well-being.
The role of Marketing Representative Lead at Hilton Grand Vacations is an exciting leadership position designed for experienced marketing or sales professionals ready to elevate their careers. This position is pivotal in driving qualified lead generation, booking sales presentations, and mentoring a team of Marketing Representatives. As a key partner to leadership, the Marketing Representative Lead not only achieves personal sales goals but also supports team members in delivering an outstanding guest experience. This role demands excellent communication and interpersonal skills, with the ability to motivate and guide others while representing Hilton Grand Vacations' values.
New team members joining as Marketing Representative Leads are supported with a $2,500 monthly incentive guarantee for up to six months, providing financial stability and the confidence to develop key skills. The role offers competitive hourly compensation starting at $19.00, plus commission and bonuses, reflecting a rewarding performance-based culture. Working schedules are flexible to accommodate guest travel patterns and business needs, including weekends and holidays, with shifts between 6:30 AM and 9:30 PM.
This leadership role involves a blend of direct customer engagement and team management, where the lead oversees the booking of timeshare presentations and sales of mini-vacation packages, ensuring the promotion of offers aligns with Hilton's integrity standards. Additionally, the Marketing Representative Lead acts as a mentor and trainer for Marketing Representatives, assisting with questions and concerns, sharing insights with management, and addressing complex guest issues. The position is instrumental in maintaining the high standards of service and professionalism expected at Hilton Grand Vacations, emphasizing continuous improvement and excellent guest relations.
Overall, the Marketing Representative Lead position at Hilton Grand Vacations is well-suited for individuals who are self-motivated, results-oriented, and possess strong verbal presentation skills. The role offers ample opportunities for career advancement and development, backed by extensive employee benefits that include medical, dental, and vision insurance from day one, paid time off, financial benefits such as a 401(k) with company match, life insurance, tuition reimbursement, and exclusive travel discounts. This position affirms Hilton Grand Vacations' commitment to diversity and equal opportunity employment, welcoming applicants from varied backgrounds and providing accommodations for individuals with disabilities.
The role of Marketing Representative Lead at Hilton Grand Vacations is an exciting leadership position designed for experienced marketing or sales professionals ready to elevate their careers. This position is pivotal in driving qualified lead generation, booking sales presentations, and mentoring a team of Marketing Representatives. As a key partner to leadership, the Marketing Representative Lead not only achieves personal sales goals but also supports team members in delivering an outstanding guest experience. This role demands excellent communication and interpersonal skills, with the ability to motivate and guide others while representing Hilton Grand Vacations' values.
New team members joining as Marketing Representative Leads are supported with a $2,500 monthly incentive guarantee for up to six months, providing financial stability and the confidence to develop key skills. The role offers competitive hourly compensation starting at $19.00, plus commission and bonuses, reflecting a rewarding performance-based culture. Working schedules are flexible to accommodate guest travel patterns and business needs, including weekends and holidays, with shifts between 6:30 AM and 9:30 PM.
This leadership role involves a blend of direct customer engagement and team management, where the lead oversees the booking of timeshare presentations and sales of mini-vacation packages, ensuring the promotion of offers aligns with Hilton's integrity standards. Additionally, the Marketing Representative Lead acts as a mentor and trainer for Marketing Representatives, assisting with questions and concerns, sharing insights with management, and addressing complex guest issues. The position is instrumental in maintaining the high standards of service and professionalism expected at Hilton Grand Vacations, emphasizing continuous improvement and excellent guest relations.
Overall, the Marketing Representative Lead position at Hilton Grand Vacations is well-suited for individuals who are self-motivated, results-oriented, and possess strong verbal presentation skills. The role offers ample opportunities for career advancement and development, backed by extensive employee benefits that include medical, dental, and vision insurance from day one, paid time off, financial benefits such as a 401(k) with company match, life insurance, tuition reimbursement, and exclusive travel discounts. This position affirms Hilton Grand Vacations' commitment to diversity and equal opportunity employment, welcoming applicants from varied backgrounds and providing accommodations for individuals with disabilities.
Job Requirements
- Ability to work a flexible schedule including weekends and holidays
- proficiency in English speaking, reading, and writing
- high school diploma or equivalent
- 2 years confirmed customer service experience
- intermediate computer proficiency with knowledge and efficiency in computer database systems such as ATCO, VOICE, Salesforce, GoConcierge or similar systems
- thorough understanding of the island with ability to explain activities, restaurants, and destinations throughout the island
- strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e-mail, and on the telephone
- self-motivated and results oriented with excellent communication and verbal presentation skills with ability to persuade others and overcome objections
- ability to multi-task and balance priorities
- proven track record to sign-up guests for timeshare sales presentations over the phone
- 1-year proven sales, sales related marketing, concierge, or optional tour and activity sales experience
Job Qualifications
- High school diploma or equivalent
- 1-year proven sales, sales related marketing, concierge, or optional tour and activity sales experience
- 2 years confirmed customer service experience
- intermediate computer proficiency with knowledge and efficiency in computer database systems such as ATCO, VOICE, Salesforce, GoConcierge or similar systems
- thorough understanding of the island with ability to explain activities, restaurants, and destinations
- strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e-mail, and on the telephone
- self-motivated and results oriented with excellent communication and verbal presentation skills with ability to persuade others and overcome objections
- ability to multi-task and balance priorities
- proven track record to sign-up guests for timeshare sales presentations over the phone
Job Duties
- Promotion of booking eligible vacation ownership presentations, previews and the sale of mini-vacation packages to on-site guests and visitors
- generate leads and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers at off-property locations
- provide customer/concierge services and arrange island activities to all guests projecting a professional company image
- assist in the implementation and tracking of current and future marketing programs according to Hilton Corporation standards
- mentor and train new and current Marketing Representatives
- serve as a resource and first point of contact for Marketing Representative day to day questions and/or concerns
- share insights and opportunities with Marketing Management and partner on improvements
- handle sophisticated customer/guest related issues or concerns
- act as a role model demonstrating HGV's values and expectations for interactions with guests and team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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