Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Job Description
We are a vibrant and dynamic restaurant committed to providing an exceptional dining experience for all our guests. Known for our warm hospitality, stylish atmosphere, and attention to detail, our establishment prides itself on creating a welcoming and memorable environment where guests feel valued and cherished every time they walk through our doors. As a respected leader in the hospitality industry, we focus on teamwork, professionalism, and excellence in service to maintain a premier reputation among our community and visitors alike. Our team is dedicated to delivering quality food, seamless service, and an outstanding ambiance that keeps guests returning time and again.
The Lead Hostess position at our restaurant plays a crucial role in ensuring the front-of-house operations run smoothly and efficiently. This role involves not only greeting and welcoming guests with genuine warmth and professionalism but also managing the flow of reservations and walk-ins to maximize seating capacity and guest satisfaction. As the first point of contact for our guests, the Lead Hostess is responsible for creating an inviting atmosphere that sets the tone for the entire dining experience. Beyond guest relations, the Lead Hostess oversees the host and hostess team, coordinating with servers, kitchen staff, and management to ensure excellent communication and timely service delivery.
In this leadership position, the Lead Hostess supports operational excellence by maintaining an accurate and organized reservation system, handling large party bookings, providing estimated wait times, and resolving guest issues with discretion and efficiency. The role demands exceptional organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The Lead Hostess also takes on responsibilities such as training and coaching team members, managing front-of-house administrative tasks, and assisting General Managers with various operational duties. This position offers a competitive hourly wage of $19 plus tips and includes benefits such as paid time off (PTO), health insurance, dental insurance, and vision insurance, reflecting our commitment to the well-being and professional growth of our team members.
Ideal candidates for the Lead Hostess role are passionate about hospitality, demonstrate strong leadership and problem-solving skills, and thrive in high-energy settings. They are adaptable, communicative, and proactive in addressing challenges to maintain a superior guest experience. This opportunity is perfect for individuals seeking a rewarding career in restaurant management, offering both stability and the chance to contribute meaningfully to a respected and beloved establishment.
The Lead Hostess position at our restaurant plays a crucial role in ensuring the front-of-house operations run smoothly and efficiently. This role involves not only greeting and welcoming guests with genuine warmth and professionalism but also managing the flow of reservations and walk-ins to maximize seating capacity and guest satisfaction. As the first point of contact for our guests, the Lead Hostess is responsible for creating an inviting atmosphere that sets the tone for the entire dining experience. Beyond guest relations, the Lead Hostess oversees the host and hostess team, coordinating with servers, kitchen staff, and management to ensure excellent communication and timely service delivery.
In this leadership position, the Lead Hostess supports operational excellence by maintaining an accurate and organized reservation system, handling large party bookings, providing estimated wait times, and resolving guest issues with discretion and efficiency. The role demands exceptional organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The Lead Hostess also takes on responsibilities such as training and coaching team members, managing front-of-house administrative tasks, and assisting General Managers with various operational duties. This position offers a competitive hourly wage of $19 plus tips and includes benefits such as paid time off (PTO), health insurance, dental insurance, and vision insurance, reflecting our commitment to the well-being and professional growth of our team members.
Ideal candidates for the Lead Hostess role are passionate about hospitality, demonstrate strong leadership and problem-solving skills, and thrive in high-energy settings. They are adaptable, communicative, and proactive in addressing challenges to maintain a superior guest experience. This opportunity is perfect for individuals seeking a rewarding career in restaurant management, offering both stability and the chance to contribute meaningfully to a respected and beloved establishment.
Job Requirements
- Proven experience as a host/hostess or in a similar customer service role
- Excellent interpersonal and communication skills
- Strong organizational skills with attention to detail
- Ability to remain calm and professional in high-pressure situations
- Demonstrated leadership and team management abilities
- Familiarity with reservation systems and restaurant operations
- Flexibility to work evenings, weekends, and holidays as needed
Job Qualifications
- Proven experience as a host/hostess or in a similar customer service role
- Excellent interpersonal and communication skills
- Strong organizational skills with attention to detail
- Ability to remain calm and professional in high-pressure situations
- Demonstrated leadership and team management abilities
- Familiarity with reservation systems and restaurant operations
- Flexibility to work evenings, weekends, and holidays as needed
Job Duties
- Greet and welcome guests with warmth and professionalism
- Manage reservations and walk-in guests to optimize seating arrangements
- Assist guests with inquiries, special requests, and any issues during their visit
- Oversee the host/hostess team to ensure smooth daily operations
- Collaborate with servers, kitchen staff, and management to maintain efficient communication
- Send bi-weekly reminders to the host team to uphold service standards
- Maintain an accurate and organized reservation system
- Confirm reservations and promptly manage changes or cancellations
- Assist with coordinating large party bookings
- Strategically plan seating to maximize capacity while maintaining guest comfort
- Coordinate with servers to manage dining room flow and pacing
- Provide accurate wait time estimates and keep guests informed of updates
- Communicate effectively with front-of-house and back-of-house teams
- Provide clear direction and updates to the host/hostess team
- Address guest concerns or complaints promptly and professionally
- Partner with management to resolve recurring issues and improve processes
- Train new host/hostess team members on procedures and service expectations
- Provide ongoing coaching to support team performance and growth
- Manage customer tags and review concierge emails daily (Top Shelf system)
- Print menus and maintain organization of daily, weekly, and monthly menu materials
- Assist General Managers with responding to guest emails and reservation requests (Resy)
- Monitor and restock bathroom amenities
- assist with weekly supply orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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