Lead Guest Services Team Member

Pilot Company is a prominent and industry-leading network of travel centers that plays a crucial role in fueling and supporting the movement of people and goods across North America. With over 30,000 dedicated team members and more than 750 retail and fueling locations spread across 44 states and six Canadian provinces, Pilot Company has established itself as a pivotal player in the travel, logistics, and energy sectors. Its significant presence allows the company to serve diverse customers ranging from everyday travelers to large trucking companies, ensuring a reliable supply of fuel and quality retail services. Beyond its retail presence, the company’s energy and logistics division is a top supplier of fuel, operating one of the largest tanker fleets in the nation. This division also provides essential services to oil operations in some of the most active basins, highlighting the company’s broad impact on the energy supply chain and its commitment to operational excellence. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has maintained a legacy of strong values, a people-first culture, and a commitment to giving back to the community. These foundational principles guide the company’s everyday operations and foster a work environment that values diversity, inclusion, and mutual respect. The company openly encourages applications from veterans and all qualified individuals, regardless of race, color, religion, sex, national origin, disability, or other legally protected characteristics, demonstrating a strong commitment to equal employment opportunities.

The Cashier Lead role at Pilot Company is a vital position that ensures seamless daily operations and excellent customer service at their travel centers. This position involves leading a shift of one to two cashiers, managing merchandise and fuel transactions efficiently while maintaining a clean and organized work environment. The Cashier Lead directly supports the team by overseeing shift operations, including handling cash, credit, and debit transactions, completing end-of-shift reports, and ensuring compliance with company policies regarding restricted merchandise such as alcohol and tobacco. This role also emphasizes excellent customer service, using suggested selling methods to promote products and resolve guest complaints following established company protocols. The Cashier Lead is expected to model behaviors that align with Pilot Company’s common purpose and culture, ensuring that both guests and team members are supported at the highest level. The position requires multitasking across various service functions such as managing deli operations, cleaning showers and restrooms, stocking products, and preparing coffee. Additionally, the Cashier Lead is responsible for staffing during shifts, including determining break schedules and team member placement, as well as resolving team conflicts and escalating issues to management when necessary. The position offers a competitive hourly pay rate starting between $11.54 and $16.08, reflecting the company’s commitment to fair compensation. Pilot Company also provides a comprehensive benefits package that supports employee well-being and growth, including fuel discounts, nationwide medical, dental and vision plans, 401(k) retirement plans, flexible spending accounts, adoption assistance, tuition reimbursement, flexible scheduling, and weekly pay. This role is an excellent opportunity for candidates seeking to develop leadership skills within a dynamic, customer-focused work environment that values teamwork, integrity, and dedication to service.