Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
Hourly rate $20-$22
Flexible pay options
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Job Description
Hotel Management & Consulting, Inc. is a reputable hospitality management company that specializes in providing comprehensive hotel management solutions and consulting services. The company collaborates with various hotel properties to optimize their operations, enhance guest experiences, and improve overall profitability. Operating with a dedicated team of hospitality professionals, Hotel Management & Consulting emphasizes a performance-based culture, balancing hard work with respect for personal life. Their commitment to equal opportunity and merit-based advancement fosters a dynamic and supportive work environment. WoodSpring Suites in Indio, CA, is one of the properties managed under this reputable management umbrella, known for offering affordable extended-stay accommodations tailored to meet the needs of business and leisure travelers alike.
The Lead Guest Attendant role at WoodSpring Suites is a pivotal position within the hotel's operational framework. This full-time hourly role, with a competitive wage range of $20.00 to $22.00 based on experience, requires an energetic and experienced team leader with a passion for hospitality and team development. The Lead Guest Attendant supports the General Manager by assisting in daily operations and stepping into leadership during the General Manager's absence. The position ensures that service standards not only meet but consistently exceed guest expectations, fostering a hospitable environment where each visitor feels valued and cared for.
Responsibilities inherent to this role encompass leading and mentoring staff, managing financial and administrative tasks such as posting checks and maintaining labor trackers, and overseeing guest relations to address feedback and ensure safety. This role also involves collaborating with housekeeping for room assignments and inspections, managing inventory, liaising with vendors, and coordinating sales and marketing initiatives to boost occupancy. Flexibility is crucial as the Lead Guest Attendant may need to cover shifts to maintain smooth operations, and must be prepared to respond effectively to emergencies while prioritizing guest and property security.
The position offers comprehensive benefits including medical, dental, and vision coverage, paid time off for full-time employees, and access to DailyPay for flexible earning access. In addition to the tangible benefits, Hotel Management & Consulting fosters career growth opportunities, complemented by an Employee Assistance Program supporting personal and work-related concerns, thus ensuring well-rounded support for its team members. This role is ideal for someone with at least one year of hotel leadership experience, strong organizational and team-building skills, and a proactive approach to problem-solving. Physical stamina is necessary to manage the demands of the role, including tasks that require bending, lifting, and standing for extended periods.
Hotel Management & Consulting, Inc. is proud to maintain a drug-free workplace and adheres strictly to equal employment opportunity policies, ensuring a fair and respectful work environment for all. This is a great opportunity for candidates seeking to build a rewarding career in hospitality management with a company that values dedication and professional growth.
The Lead Guest Attendant role at WoodSpring Suites is a pivotal position within the hotel's operational framework. This full-time hourly role, with a competitive wage range of $20.00 to $22.00 based on experience, requires an energetic and experienced team leader with a passion for hospitality and team development. The Lead Guest Attendant supports the General Manager by assisting in daily operations and stepping into leadership during the General Manager's absence. The position ensures that service standards not only meet but consistently exceed guest expectations, fostering a hospitable environment where each visitor feels valued and cared for.
Responsibilities inherent to this role encompass leading and mentoring staff, managing financial and administrative tasks such as posting checks and maintaining labor trackers, and overseeing guest relations to address feedback and ensure safety. This role also involves collaborating with housekeeping for room assignments and inspections, managing inventory, liaising with vendors, and coordinating sales and marketing initiatives to boost occupancy. Flexibility is crucial as the Lead Guest Attendant may need to cover shifts to maintain smooth operations, and must be prepared to respond effectively to emergencies while prioritizing guest and property security.
The position offers comprehensive benefits including medical, dental, and vision coverage, paid time off for full-time employees, and access to DailyPay for flexible earning access. In addition to the tangible benefits, Hotel Management & Consulting fosters career growth opportunities, complemented by an Employee Assistance Program supporting personal and work-related concerns, thus ensuring well-rounded support for its team members. This role is ideal for someone with at least one year of hotel leadership experience, strong organizational and team-building skills, and a proactive approach to problem-solving. Physical stamina is necessary to manage the demands of the role, including tasks that require bending, lifting, and standing for extended periods.
Hotel Management & Consulting, Inc. is proud to maintain a drug-free workplace and adheres strictly to equal employment opportunity policies, ensuring a fair and respectful work environment for all. This is a great opportunity for candidates seeking to build a rewarding career in hospitality management with a company that values dedication and professional growth.
Job Requirements
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods of time
- Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Qualifications
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational skills
- Excellent time management skills
- Excellent problem-solving abilities
- Effective oral communication skills
- Effective written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager
- Attend and lead staff huddles
- Post checks in PMS
- Complete weekly labor tracker
- Manage payment due reports
- Post paid outs and receipts
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and assist GM in inspecting rooms
- Manage inventory
- Check property email
- Build relationships with vendors and guests
- Foster teamwork
- Assist with in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Cover employee shifts as needed
- Know and follow property emergency procedures
- Ensure security needs of the property and guests are met
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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