LEAD CUSTOMER SERVICE ASSOCIATE - MIDTOWN

Goodwill Industries of Lane & South Coast Counties & Alaska is a nonprofit organization dedicated to providing job training, employment placement services, and support to individuals facing employment barriers. As part of the nationwide Goodwill network, this organization is committed to fostering inclusivity, empowerment, and community development through its retail operations and various programs. Known for its positive impact on the community, Goodwill Industries offers an environment where employees, participants, and volunteers collaborate to promote personal and professional growth while contributing to a meaningful mission. The organization operates retail stores that generate revenue to fund social services and create job opportunities for individuals with diverse backgrounds and challenges. They emphasize kindness, respect, and support within the workplace, nurturing a culture that values diversity and teamwork. The employment opportunity available is a full-time position with a comprehensive benefits package, including medical, vision, and dental insurance, a retirement plan with an employer match, and performance-based growth opportunities. The compensation details are competitive and commensurate with experience, though specific salary figures are not provided here. The role advertised is for a Lead Customer Service Associate, a key leadership position within the retail store setting. This role focuses on coaching and mentoring an inclusive retail team in a dynamic, fast-paced environment where adaptability and problem-solving are essential. The person in this position will be responsible for modeling excellent customer service skills, fostering a welcoming shopping experience, and supporting the daily store operations. Responsibilities include training employees, program participants, and volunteers to enhance their customer service abilities and operational competencies. Additionally, the Lead Customer Service Associate assists with various store functions such as accepting and sorting donations, preparing merchandise, stocking shelves, conducting sales transactions, and performing opening and closing duties. Inventory management and operational support, including counting registers, handling deposits, and processing related paperwork, are also integral parts of the role. This position requires someone who is self-motivated, eager to tackle new challenges, and committed to professional development in a supportive team environment. The position demands strong communication, organizational skills, and the ability to engage effectively with customers and team members from varied backgrounds. The work hours include weekdays, weekends, evenings, and holidays, reflecting the retail environment's requirements. Physical demands are moderate, involving some lifting and standing, and the candidate must pass background checks and drug screenings to ensure workplace safety and compliance. Overall, this role offers a meaningful career path within a respected nonprofit that combines leadership, customer service, and community impact in a rewarding retail setting.