Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,718.40 - $56,860.62
Benefits
bonus program
Renewal incentives
Competitive benefits package
Up to $5,200 annual reimbursement for professional development opportunities
20%-40% housing discount at select JBG SMITH communities
outstanding work environment
Opportunities for career growth and advancement
Job Description
JBG SMITH is a prominent real estate investment trust known for owning, operating, investing in, and developing a dynamic portfolio of high-growth mixed-use properties primarily in and around Washington, DC. As a company that prides itself on creativity and scale, JBG SMITH goes beyond traditional property ownership to become place makers who create inspiring, vibrant, and engaging environments. Their expertise in the market enables them to add value to communities while positively impacting local residents and businesses. Recognized multiple times as one of the Washington Post's Top Workplaces, JBG SMITH is committed to maintaining an outstanding work environment, fostering career... Show More
Job Requirements
- Experience in customer service-related fields such as hospitality, retail, or restaurants
- Prior leadership and supervisory experience
- Strong interpersonal skills and desire for learning and professional development
- Strong aptitude for computer systems and software
- Passion for providing exceptional customer experiences and embodying core customer service elements of caring, professionalism, empowerment, leadership, and inclusion
Job Qualifications
- Experience in customer service-related fields such as hospitality, retail, or restaurants
- Prior leadership and supervisory experience
- Strong interpersonal skills and a desire for learning and professional development
- Strong aptitude for computer systems and software
- Passion for providing exceptional customer experiences and embodying core customer service values of caring, professionalism, empowerment, leadership, and inclusion
- Excellent communication skills both written and verbal
- Ability to inspire and motivate a team
- Knowledge of local community amenities and services beneficial
Job Duties
- Building a strong and cohesive concierge team including assisting, training, and coaching new members while providing feedback
- Delivering a warm greeting to current and prospective residents
- Providing information to prospective residents and coordinating tours to assist leasing
- Connecting residents with high-end services available in the community such as dog walkers, personal trainers, and farm fresh deliveries
- Developing in-depth knowledge of the neighborhood to recommend local coffeeshops, art exhibits, and events
- Maintaining an organized front desk managing package and dry-cleaning deliveries as well as common area room reservations
- Participating in community activities and social events to build resident relationships
- Quickly responding to all resident requests and using creativity to solve problems
Job Location
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