Lead Concierge

Stratton Amenities is a premier provider of luxury front desk concierge services tailored specifically for high-end apartment complexes and condominium communities. Renowned for its commitment to excellence and unparalleled hospitality, Stratton Amenities takes pride in enhancing the living experience of residents while supporting property management teams with top-tier concierge operations. The company's mission revolves around delivering exceptional, personalized services that exceed expectations, fostering an environment where residents feel valued and cared for. By integrating attentive service with professional management, Stratton Amenities establishes itself as a trusted partner for luxury residential properties seeking to elevate their standards of hospitality and resident satisfaction.

The role of Front Desk Supervisor/Lead Concierge at Stratton Amenities is an integral leadership position that requires a dynamic, service-oriented professional to steward a dedicated team of concierge ambassadors. This role serves as the primary link between the property management team and the concierge staff, ensuring smooth communication and the consistent delivery of premium service experiences. The Front Desk Supervisor embodies the face of the property, leading by example and instilling a culture of exemplary hospitality. Beyond supervision, this role involves active engagement in operational management, including scheduling, payroll oversight, training, and enforcing performance standards.

Candidates for this position must be passionate about hospitality and adept at problem-solving, relationship-building, and managing team dynamics. The supervisor will conduct regular meetings and performance reviews, implement standard operating procedures to boost concierge operations continuously, and foster positive workplace culture. Responsiveness to resident and guest needs, impeccable communication skills, and a proactive approach are essential. This position also requires flexibility to work nights, weekends, and holidays to meet the needs of a luxury residential setting.

Offering a competitive pay range of $23 to $24 per hour, Stratton Amenities values its employees and provides comprehensive benefits, including health, dental, and vision insurance, paid sick leave, and paid time off. The company champions diversity and inclusion as foundational to its culture. This role presents an exciting opportunity for hospitality professionals seeking to advance their careers within a reputable, service-focused organization dedicated to luxury living environments.