Lead Concierge

Stratton Amenities is a well-established company specializing in providing premium hospitality and management services to luxury residential communities. Located in Houston, Texas, Stratton Amenities prides itself on delivering exceptional customer service and fostering a welcoming environment for residents, guests, and staff alike. The company operates with a commitment to quality, professionalism, and personalized service, making it a distinguished leader in the residential hospitality industry. Known for its excellence in managing amenity operations and concierge services, Stratton Amenities continuously strives to enhance the living experience within upscale apartment communities and residential settings.

The role of Lead Concierge/Front Desk Supervisor is a pivotal position within Stratton Amenities, offering an exciting opportunity for a service-oriented and polished professional to oversee the daily front desk operations at a luxury residential community in Houston. This full-time position serves as the primary on-site leader for the concierge team and plays a vital role in maintaining the highest hospitality standards while supporting team performance. The Lead Concierge acts as the main point of contact for residents, guests, vendors, and property staff, ensuring an exceptional resident experience through efficient coordination and execution of front desk responsibilities.

In this leadership role, the Lead Concierge works closely with property management and Stratton Amenities’ leadership team to uphold service expectations, manage team dynamics, and ensure consistent delivery of premium concierge services. The position requires someone who can lead by example, demonstrating professionalism, effective communication, and hospitality excellence. Responsibilities include onboarding and training new concierge associates, providing ongoing coaching and performance feedback, and maintaining accurate records such as shift notes and incident reports. A key aspect of this role is ensuring all procedures, policies, and service standards are strictly followed to create a seamless and satisfying environment for residents.

Additionally, the Lead Concierge is responsible for monitoring and addressing resident requests, coordinating package management, visitor access, amenity reservations, and resident communications. They must conduct routine audits of front desk operations, assist with scheduling and shift transitions, and communicate operational issues or service opportunities to property management and company leadership. The position requires a candidate who can maintain a clean and organized front desk area and respond promptly and professionally in a fast-paced environment.

The role requires a minimum of two years of experience in customer service, hospitality, concierge, or front desk positions, with preferred experience in leadership or supervisory roles. Strong verbal and written communication skills, problem-solving abilities, and proficiency with various software applications such as Microsoft Office and property management systems are essential. The ideal candidate is reliable, able to work evenings, weekends, and holidays, and possesses a professional appearance and demeanor. This position offers competitive hourly compensation and benefits including medical, dental, vision, paid time off, company holidays, and opportunities for advancement within Stratton Amenities along with ongoing training and development programs.