Lead Casino Supervisor

St. Louis, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $33,000.00 - $86,200.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Career development opportunities

Employee assistance program

Job Description

Boyd Gaming Corporation is a leading casino entertainment company with a notable presence across various gaming jurisdictions in the United States. Established as a premier entity in the casino industry, Boyd Gaming prides itself on its commitment to excellence, innovation, and leadership in the gaming and hospitality sector. The company operates multiple properties that offer gaming, entertainment, and hospitality services that cater to a diverse range of guests, providing exceptional experiences while adhering to the highest standards of integrity and regulatory compliance. Boyd Gaming Corporation's success is driven by its dedication to maximizing value for shareholders, team members, and the communities in which it operates. By blending sound business strategies with a focus on maintaining a positive workplace culture, Boyd Gaming continues to set benchmarks for growth and customer satisfaction in the casino entertainment industry.

The role in focus is a leadership position overseeing both the Slots and Table Games departments at one of Boyd Gaming Corporation's properties, Ameristar Casino Resort - St. Charles. This non-uniformed role requires a proactive and skilled individual who can manage and support gaming operations effectively while ensuring compliance with company policies, as well as federal, state, and local gaming regulations. The candidate will serve as an essential bridge between senior management and the gaming floor teams, promoting a positive attitude and the highest standards of professional conduct. Responsibilities include training and developing dealers, addressing team member concerns, supporting talent acquisition efforts, and maintaining confidentiality over sensitive and proprietary information. The ideal candidate will be well-versed in casino games, possess strong communication and leadership skills, and demonstrate the ability to work independently or collaboratively in a dynamic and fast-paced environment.

In addition to operational oversight, this position demands strong problem-solving, coaching, and mediation capabilities. Candidates must be competent in Microsoft Office and capable of working flexible hours, including evenings, weekends, and holidays. Physical endurance is essential as the role requires standing for extended periods. Furthermore, the position requires the ability to obtain and maintain the necessary valid driver's and gaming licenses pertinent to the employment jurisdiction, as well as successfully passing background checks and drug/alcohol screenings. Ultimately, this position is integral to Boyd Gaming Corporation's mission to sustain its leadership in the casino entertainment industry and to provide exemplary service and entertainment experiences to its guests.

Job Requirements

Must be at least 21 years of age
must have a high school diploma or equivalent
proven experience managing gaming departments
ability to work flexible hours including evenings, weekends, and holidays
ability to stand for at least eight hours
possession or ability to obtain valid drivers and gaming licenses
must pass background check
must pass alcohol and drug screening
ability to follow all policies, procedures, and regulations
strong communication skills
ability to work independently or as part of a team

Job Qualifications

High school diploma or equivalent
proven experience in casino operations management or related field
strong knowledge of slots and table games
familiarity with federal, state, and local gaming regulations
proficiency in Microsoft Office
excellent verbal and written communication skills
strong interpersonal and leadership skills
ability to manage and develop teams
experience in problem solving, coaching, and mediation
capacity to work flexible schedules
valid driver’s and gaming license or ability to obtain
ability to maintain confidentiality
successful completion of background and drug screening checks
minimum age of 21 years

Job Duties

Adhere to guest service requirement listed above
oversee both the Slots and Table Games departments
adhere to, interpret, support, and explain company policies and regulatory procedures
maintain a positive attitude supporting senior management policies
comply with non-uniformed appearance standards while on duty
maintain confidentiality of proprietary information
address team member questions and conduct internal investigations
assist Talent Team with interviews and hiring recommendations
train and develop dealers to ensure high performance
demonstrate sound knowledge of slots and casino games
be knowledgeable of federal, state, and local gaming regulations
be fully competent in Microsoft Office
apply strong problem solving, mediation, coaching, and consulting skills
communicate effectively verbally and in writing
exhibit excellent interpersonal and business communication skills
manage time efficiently
work independently or as part of a team
work flexible hours including evenings, weekends, and holidays
stand for a minimum of eight hours
obtain and maintain valid drivers and gaming licenses
follow all company policies including attendance, appearance, safety, and security
pass background check and alcohol and drug screening