Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
culture of inclusion
Training and Development
Job Description
Ralph Lauren Corporation (NYSE: RL) is a globally recognized leader in the design, marketing, and distribution of premium lifestyle products. Established over 50 years ago, Ralph Lauren has built an iconic reputation synonymous with sophistication, quality, and timeless style. The company operates across five key product categories: apparel, accessories, home, fragrances, and hospitality, with its brand portfolio comprising Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands have created some of the most widely recognized consumer labels worldwide, reflecting the company’s commitment to excellence and a unique lifestyle ethos.
The company fosters a culture of inclusion and belonging, emphasizing fairness and diversity through talent management, education, communication, employee resource groups, and celebrations that unite the workforce and consumer communities alike. This emphasis on inclusivity helps Ralph Lauren maintain a dynamic and innovative working environment.
Within this iconic organization, the position of Lead Barista at Ralph’s Coffee offers an exciting opportunity to play a pivotal role in delivering exceptional customer experiences in line with Ralph Lauren's distinctive brand values. The Lead Barista is instrumental in ensuring that every guest receives a memorable and welcoming hospitality environment. This role is based in Miami, Florida, and is part of the hospitality department responsible for upholding the highest standards in day-to-day operations and customer service.
The Lead Barista works closely with the Hospitality Manager and Assistant Hospitality Manager to oversee the Ralph’s Coffee shop. Their responsibilities include maintaining accurate operational processes, inventory management, and sustaining brand standards in both service and product quality. A strong emphasis is placed on training team members on technical skills, safe work practices, product knowledge, and overall excellence in hospitality. The Lead Barista serves as a role model, encouraging a friendly and supportive atmosphere among team members and customers alike. This ensures that Ralph’s Coffee not only meets but exceeds expectations in customer satisfaction and safety, contributing to the Ralph Lauren brand’s reputation for quality and sophistication.
This is a hands-on leadership role that demands organizational skills, attention to detail, and the ability to engage both staff and customers in creating an outstanding coffee experience. It also involves physical demands such as frequent standing, lifting, and handling food and beverages. The Lead Barista must be adaptable, working various shifts including mornings, evenings, weekends, and special events as required.
Joining Ralph Lauren as a Lead Barista means becoming part of a prestigious company that values heritage, innovation, and community. It provides a platform for growth and professional development within a world-class hospitality environment, where service excellence and brand integrity are paramount.
The company fosters a culture of inclusion and belonging, emphasizing fairness and diversity through talent management, education, communication, employee resource groups, and celebrations that unite the workforce and consumer communities alike. This emphasis on inclusivity helps Ralph Lauren maintain a dynamic and innovative working environment.
Within this iconic organization, the position of Lead Barista at Ralph’s Coffee offers an exciting opportunity to play a pivotal role in delivering exceptional customer experiences in line with Ralph Lauren's distinctive brand values. The Lead Barista is instrumental in ensuring that every guest receives a memorable and welcoming hospitality environment. This role is based in Miami, Florida, and is part of the hospitality department responsible for upholding the highest standards in day-to-day operations and customer service.
The Lead Barista works closely with the Hospitality Manager and Assistant Hospitality Manager to oversee the Ralph’s Coffee shop. Their responsibilities include maintaining accurate operational processes, inventory management, and sustaining brand standards in both service and product quality. A strong emphasis is placed on training team members on technical skills, safe work practices, product knowledge, and overall excellence in hospitality. The Lead Barista serves as a role model, encouraging a friendly and supportive atmosphere among team members and customers alike. This ensures that Ralph’s Coffee not only meets but exceeds expectations in customer satisfaction and safety, contributing to the Ralph Lauren brand’s reputation for quality and sophistication.
This is a hands-on leadership role that demands organizational skills, attention to detail, and the ability to engage both staff and customers in creating an outstanding coffee experience. It also involves physical demands such as frequent standing, lifting, and handling food and beverages. The Lead Barista must be adaptable, working various shifts including mornings, evenings, weekends, and special events as required.
Joining Ralph Lauren as a Lead Barista means becoming part of a prestigious company that values heritage, innovation, and community. It provides a platform for growth and professional development within a world-class hospitality environment, where service excellence and brand integrity are paramount.
Job Requirements
- Ability to work mornings, weekends, evenings, and special events as needed
- Physical capability to frequently stand, lift up to 30lbs, bend, and twist from the waist
- Regular handling of food, hot beverages, and sharp objects
- Experience in retail or hospitality settings
- Effective communication skills
- Organizational and multitasking abilities
Job Qualifications
- Several years of retail or hospitality experience preferably in an elevated service environment
- Strong communication and interpersonal skills
- Well-organized and detail-oriented
- Ability to multi-task effectively
- Demonstrated ability to lead and communicate brand philosophy
- Knowledge of coffee and tea products and customer service standards
Job Duties
- Maintain a clean, organized, and stocked environment adhering to company, health and safety standards
- Inform Assistant Hospitality Manager and Hospitality Manager of supply needs and assist in product shipment distribution
- Support inventory management to ensure consistent stock levels
- Facilitate effective communication among team members
- Promote and practice safe work habits, reporting potential hazards and inconsistencies
- Provide outstanding and personalized service to generate customer loyalty
- Proactively resolve customer issues to ensure satisfaction
- Follow all company drink recipes and maintain high-quality product standards
- Educate team about products, including coffee and tea blends, regions, and flavors
- Conduct product quality tasting during shifts
- Lead and communicate Ralph’s Coffee and Ralph Lauren brand ways
- Support technical training and standards for all team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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