Landscape Manager

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $29.33 - $36.54

Work Schedule

Standard Hours

Benefits

Health Insurance

bonus eligible

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Relocation assistance

Job Description

Grande Lakes Shared Service in Orlando, Florida, is part of the esteemed Marriott International family, which is renowned worldwide for its commitment to exceptional hospitality and service. Marriott International operates a vast portfolio of hotel brands, including the luxury JW Marriott, known for creating memorable guest experiences in both gateway cities and distinctive resort locations worldwide. The company places great emphasis on valuing its associates, fostering an inclusive and diverse work environment that encourages personal growth, collaboration, and the pursuit of individual passions. Marriott International strives to elevate the art of hospitality by continuously innovating while providing consistent, heartfelt service,... Show More

Job Requirements

High school diploma or GED
2 years experience in golf or course management or related area
Professional Golfers Association (PGA) member or apprentice
or 2-year degree from an accredited university in Business Administration or related major
no work experience required with degree
ability to communicate effectively
excellent organizational skills
capacity to handle multiple tasks
dedication to superior customer service
leadership ability
compliance with company policies
ability to work collaboratively in a team environment

Job Qualifications

High school diploma or GED
2 years experience in golf or course management or related professional area
Professional Golfers Association (PGA) member or apprentice
2-year degree from an accredited university in Business Administration or related major
strong organizational skills
excellent communication skills
ability to multitask
customer service oriented
leadership or supervisory experience
familiarity with golf operations
proficiency in financial management principles
team collaboration and employee management skills

Job Duties

Oversees the proper handling of all group related activities on the day of play including cart staging, pairings, tee favors, bag tags, registration and check-in, announcements, rule sheets, scoring, prizes and awards
oversees tournament coordination including pairing of players, equipment rentals, tabulation of scores and prize selection and distribution
ensures proper booking of group events to maximize play on the golf course including tee times versus shotguns
maintains proper documentation and files relating to group activity
maintains proper tracking of group activity including contact name, date of play, type of event, food and beverage requirements, rates established, deposit amounts, cancellations
generates written correspondence such as confirmation, contract, follow-up, thank you, and solicitation for future business
monitors resort and golf standards to ensure consistent and high level staff performance
comprehends budgets, operating statements and payroll progress reports as needed to assist financial management
tracks and records written and verbal communication related to group business
ensures payment and billing are properly handled with the Golf shop and accounting department
empowers employees to provide excellent customer service
ensures employees understand expectations and parameters
emphasizes guest satisfaction during departmental meetings
interacts with guests to obtain feedback on product quality and service levels
handles guest problems and complaints
sets a positive example for guest relations
observes service behaviors of employees and provides feedback to improve service performance
participates in employee performance appraisals and provides feedback
establishes and maintains collaborative relationships with employees
solicits employee feedback using an open door policy and reviews satisfaction results
participates in employee progressive discipline procedures
assists with recruiting and hiring Golf team members
brings issues to the attention of Director of Golf and Human Resources as necessary
ensures property policies are administered fairly and consistently
ensures disciplinary procedures and documentation are completed according to SOPs and LSOPs and supports the Peer Review Process

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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