Landscape Manager

Grande Lakes Shared Service in Orlando, Florida, is part of the esteemed Marriott International family, which is renowned worldwide for its commitment to exceptional hospitality and service. Marriott International operates a vast portfolio of hotel brands, including the luxury JW Marriott, known for creating memorable guest experiences in both gateway cities and distinctive resort locations worldwide. The company places great emphasis on valuing its associates, fostering an inclusive and diverse work environment that encourages personal growth, collaboration, and the pursuit of individual passions. Marriott International strives to elevate the art of hospitality by continuously innovating while providing consistent, heartfelt service, adhering to the philosophy of "Wonderful Hospitality. Always." As a global leader in the hospitality industry, Marriott is dedicated to equal opportunity employment, welcoming candidates from all backgrounds and ensuring fair and inclusive hiring practices.

The position offered is a full-time management role within the golf, fitness, and entertainment department located at Grande Lakes Shared Service in Orlando, Florida. This role offers an hourly pay range between $29.33 and $36.54 and is eligible for bonuses, reflecting the company's commitment to rewarding performance and excellence. The primary focus of this role is the day-to-day management of golf operations, specifically organizing group-related golf activities, ensuring seamless booking controls, and maintaining high standards of guest and employee satisfaction while adhering to budgetary guidelines. This position requires close communication and coordination with various property departments, sales managers, golf shop personnel, and external service providers.

The successful candidate will oversee critical aspects of golf event management, including organizing cart staging, pairings, tee favors, registration, and scoring during playdays. They will also manage tournament coordination, ensuring equitable equipment allocation, score tabulation, and prize distribution, thus enhancing the overall guest experience. Maintaining accurate and detailed documentation regarding group activities such as contact information, event types, food and beverage requirements, and financial transactions is pivotal for this role. Written correspondence, including contracts, confirmations, follow-ups, thank-you notes, and future business solicitations, will be part of the responsibilities, helping to foster lasting relationships with clients.

Additionally, this management role involves monitoring resort and golf standards to guarantee consistent, high-quality staff performance, contributing to a positive and professional environment. Understanding financial management components like budgets, operating statements, and payroll reports is essential to support the department's fiscal health. Ensuring proper payment processing through the golf shop in collaboration with accounting further underlines the organization's commitment to operational excellence.

Customer service is paramount in this role. The candidate will empower staff to excel in guest service by setting clear expectations and fostering continuous improvement. Handling guest feedback, resolving complaints, and exemplifying superior guest relations are key facets of the position, enabling the delivery of exceptional hospitality.

The management responsibilities extend into human resources activities where the candidate will participate in performance appraisals, foster open communication and collaboration, solicit and act upon employee feedback, and assist in recruitment and hiring processes. They will ensure fair and consistent policy administration and support disciplinary procedures as required, maintaining a positive and productive work environment.

Marriott International, and by extension JW Marriott, actively promotes a culture where associates come first, ensuring that a happy workforce provides outstanding experiences for guests. This role offers the opportunity to be part of a robust team, supported by resources for training, development, and recognition, all embedded within a luxury environment that values holistic well-being. Joining this team means embodying The JW Treatment, a commitment to caring for associates as a foundation for exceptional service.