Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
401(k) Plan
Employee assistance program
Job Description
Legal Sea Foods is a prominent restaurant chain recognized for its commitment to offering a superior dining experience with an emphasis on fresh seafood and exceptional customer service. Established with a reputation for top-quality food and hospitality, Legal Sea Foods has become a trusted name in the restaurant industry, boasting numerous locations that attract a diverse clientele. The company prides itself on maintaining rigorous food safety standards and upholding a respectful, team-oriented workplace environment.
The Shift Supervisor position at Legal Sea Foods plays a pivotal role in ensuring smooth front-of-house (HOH) operations during each shift. This role requires supervising, guiding, and assisting hourly staff members while ensuring adherence to company policies and procedures. Shift Supervisors are crucial in maintaining high standards for food safety and sanitation protocols, promoting a welcoming and efficient dining experience for guests. The role is designed to provide leadership in the absence of senior HOH managers, overseeing day-to-day operations including staffing, job assignments, break rotations, and guest services.
Additionally, Shift Supervisors support hiring and training processes, ensuring new employees are equipped with the necessary knowledge and skills. They engage actively with team members to handle point of sale systems and kitchen display systems, maintain communication lines with senior management, and handle guest concerns with professionalism to uphold Legal Sea Foods’ reputation for exceptional hospitality. The role demands strong problem-solving abilities, excellent interpersonal skills, and the capacity to operate effectively under the high-pressure conditions typical of a busy restaurant environment.
Legal Sea Foods emphasizes leadership by example in this position, expecting the Shift Supervisor to embody the company’s standards for professionalism, hygiene, attitude, and punctuality. Knowledge of the menu, particularly allergy policies, is vital, as is the ability to train and support team members in various company protocols. The position requires certification in food and alcohol safety, crowd control, allergen awareness, discrimination and harassment prevention, and preferably ChokeSave training.
Legal Sea Foods maintains a commitment to legal compliance and participant eligibility in the federal E-Verify program to ensure all employees have the right to work in the United States. Physical demands include long periods of standing, fast-paced movement, and lifting up to 50 pounds, reflecting the dynamic nature of restaurant work. This role is essential for maintaining operational excellence and customer satisfaction, blending leadership, team coordination, and guest service into a comprehensive supervisory function.
The Shift Supervisor position at Legal Sea Foods plays a pivotal role in ensuring smooth front-of-house (HOH) operations during each shift. This role requires supervising, guiding, and assisting hourly staff members while ensuring adherence to company policies and procedures. Shift Supervisors are crucial in maintaining high standards for food safety and sanitation protocols, promoting a welcoming and efficient dining experience for guests. The role is designed to provide leadership in the absence of senior HOH managers, overseeing day-to-day operations including staffing, job assignments, break rotations, and guest services.
Additionally, Shift Supervisors support hiring and training processes, ensuring new employees are equipped with the necessary knowledge and skills. They engage actively with team members to handle point of sale systems and kitchen display systems, maintain communication lines with senior management, and handle guest concerns with professionalism to uphold Legal Sea Foods’ reputation for exceptional hospitality. The role demands strong problem-solving abilities, excellent interpersonal skills, and the capacity to operate effectively under the high-pressure conditions typical of a busy restaurant environment.
Legal Sea Foods emphasizes leadership by example in this position, expecting the Shift Supervisor to embody the company’s standards for professionalism, hygiene, attitude, and punctuality. Knowledge of the menu, particularly allergy policies, is vital, as is the ability to train and support team members in various company protocols. The position requires certification in food and alcohol safety, crowd control, allergen awareness, discrimination and harassment prevention, and preferably ChokeSave training.
Legal Sea Foods maintains a commitment to legal compliance and participant eligibility in the federal E-Verify program to ensure all employees have the right to work in the United States. Physical demands include long periods of standing, fast-paced movement, and lifting up to 50 pounds, reflecting the dynamic nature of restaurant work. This role is essential for maintaining operational excellence and customer satisfaction, blending leadership, team coordination, and guest service into a comprehensive supervisory function.
Job Requirements
- Must be at least eighteen years of age
- employed with the company for at least six months or with HR approval
- high school diploma or equivalent
- executed Team Member Handbook Acknowledgment Form
- certified in ServSafe Food, ServSafe Alcohol/TIP's, Crowd Control, MA Allergen Training, Discrimination, Harassment and Retaliation Prevention Training
- background check satisfactory to the company
- physically capable of standing more than 80 percent of shift
- ability to lift up to 50 pounds
- repetitive hand and wrist motion
Job Qualifications
- High school diploma or equivalent
- minimum six months of employment with the company or HR approval
- completed Team Member Handbook Acknowledgment Form
- certification in ServSafe Food and Alcohol/TIP's
- certification in Crowd Control and MA Allergen Training
- completed Discrimination, Harassment and Retaliation Prevention Training
- knowledge of Legal Sea Foods menus and company policies
- experience with point of sale and kitchen display systems
- excellent interpersonal and communication skills
- ability to lead by example with good judgment and positive attitude
Job Duties
- Leads HOH shift and team members during restaurant operations including opening and closing duties
- ensures restaurant staffing and organization via job assignments, break rotation, and delegation
- participates in hiring processes including candidate review and interviews
- manages job assignments, break rotation, and task delegation during shifts
- handles team member relations issues and escalates concerns to management
- provides support to hourly staff on point of sale and kitchen display systems
- coordinates excellent customer service to encourage guest return and handles guest complaints and escalates as needed
- enforces company standards including safety, sanitation, and respectful workplace policies
- participates in training new hires on service, sanitation, menu knowledge, and POS systems
- maintains operational guidelines adherence including food quality and facility walkthroughs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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