Kitchen Manager

Caldwell, ID, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Day Shifts

Weekend Shifts

Benefits

Direct Deposit

Free Meals

Pay for grades

Paid vacation

Annual performance review

Performance based wage increases

Medical

Dental

vision benefits

on the job training

Advancement opportunities

401(k) - not matched

Shoe credits

Job Description

Wendy's is a well-established fast-food restaurant chain known for its commitment to quality, fresh ingredients, and friendly customer service. As a leader in the quick-service restaurant industry, Wendy's strives to deliver a delightful dining experience to every customer through its diverse menu that includes classic core items as well as limited-time offers. Wendy's franchises operate independently, with some variations in compensation, benefits, and career advancement opportunities depending on the location. This opportunity is located at one of the Wendy's franchise locations in Caldwell, ID.

The role of a Wendy's Kitchen Manager is a critical position responsible for maintaining the restaurant's high standards in service, food production, quality, and safety. Kitchen Managers play an essential part in ensuring that the team delivers consistent quality products to customers while supporting profitability through effective operational management. The position requires overseeing daily kitchen operations, ensuring all food safety procedures are adhered to, managing inventory, supervising shifts, and leading the kitchen team to maintain a professional, efficient, and safe working environment. This role demands strong leadership skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

In this position, the Kitchen Manager will be actively engaged in training and reinforcing food safety protocols among the crew, managing cash operations, and ensuring the execution of opening and closing procedures to meet operational standards. The manager is also expected to work closely with other members of the restaurant management team to optimize workflow, minimize waste, and enhance customer satisfaction by resolving issues related to taste and order accuracy. Weekly and positional cleaning schedules, inventory control, product quality monitoring, and attendance at team meetings for continuous development are also key components of the role.

This role suits individuals who have previous experience in the restaurant industry, demonstrate professionalism and composure under pressure, and have a strong orientation towards customer satisfaction. Physical stamina is necessary as the role involves standing for long periods, operating in various temperature conditions, and occasionally lifting heavy items. Availability to work various shifts and locations as needed is also essential, alongside the willingness to obtain ServSafe certification to uphold food safety standards.

Working as a Kitchen Manager at Wendy's offers several benefits including paid vacation, medical, dental, and vision coverage, opportunities for advancement, on-the-job training, and a supportive team-oriented work environment. Employees can expect free meals during shifts, paid time for educational achievements through the Pay for Grades program, and other perks like shoe credits and a 401(k) plan (not matched). This position provides a balanced mix of responsibility, growth potential, and rewards for a dedicated individual seeking a leadership role in the fast-food industry.

Job Requirements

High school diploma or GED
Must be 18 years of age
Must be able to pass criminal background check and drug screening
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
Must be able to stand for prolonged periods of time
Ability and willingness to wear a headset
Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop
Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
Must have or be willing to obtain ServSafe certification

Job Qualifications

High school diploma or GED
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop
Must have or be willing to obtain ServSafe certification

Job Duties

Training, monitoring and reinforcing food safety procedures to crew members
Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift and verifying safe cash at open, close and shift change
Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan
Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
Perform walk throughs throughout shift with specific focus on items that impact taste and accuracy
Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention
Leading the kitchen team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
Monitoring product cooking, labeling, holding and rotation to ensure only safe, fresh quality product is served while minimizing waste
Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
Following up and ensuring resolution of taste and accuracy issues as indicated in Voice of the Customer reports
Impacting restaurant food cost by verifying inventory received on truck orders, completing and analyzing daily shift inventory counts, receiving and entering product credits and transfers into the back office system, monitoring and tracking waste, adjusting forecasts, prep and bin charts, and assisting restaurant management team in creating and utilizing actions plans to impact food cost
Checking inventory levels and placing food orders
Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members