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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
competitive salary
quarterly bonuses
world class training
Comprehensive orientation
New hire training
continuous online development classes
generous benefits package
Job Description
TGI Fridays is a renowned casual dining restaurant chain known for its vibrant atmosphere, quality food, and exceptional service. Operating globally, TGI Fridays prides itself on creating memorable dining experiences through a commitment to excellence in both its cuisine and customer service. The brand's dedication to inclusivity, respect, and fairness in the workplace fosters a diverse and engaging work environment where employees can thrive and grow their careers. Situated at Dallas-Fort Worth International Airport, the TGI Fridays location C-30 offers a dynamic and fast-paced setting, perfect for professionals who enjoy working in a bustling environment with a diverse clientele.
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Job Requirements
- College coursework with bachelor's degree preferred
- Minimum of 2 years of experience as a restaurant manager with extensive knowledge of restaurant operations preferred
- Prior experience in purchasing and production
- Previous kitchen experience preferred
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to read and write English
- Must be able to hear well amongst loud background noise
- Must bring some joy to the job that inspires others
Job Qualifications
- College coursework with bachelor's degree preferred
- Minimum of 2 years of experience as a restaurant manager with extensive knowledge of restaurant operations preferred
- Prior experience in purchasing and production
- Previous kitchen experience preferred
- Superb communication and customer service skills
- Ability to motivate a top-performing team
- Knowledge of food safety and sanitation standards
- Strong leadership and coaching abilities
- Proficient in inventory management
- Ability to work in a fast-paced environment
Job Duties
- Manages operations during scheduled shifts that include daily decision-making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
- Maintains an accurate and up-to-date manpower plan of staffing needs
- Prepares schedules and ensures that areas of responsibility are staffed properly for all shifts
- Staffs, trains and develops hourly team members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis
- Ensures all newly hired team members follow and complete their appropriate training plan, including required paper and electronic paperwork
- Frequently interacts with guests to ensure they receive the Fridays Service Style experience
- follow up on any issues and complaints they may have
- Follows the Bubble Theory to proactively run a shift and anticipate guest needs
- Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
- Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly
- Identifies operational opportunities to build sales and control costs
- develop and implement plans to address opportunities
- Manages inventory efficiently, accurately, and in a cost-effective manner
- Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products
- Coaches and develops talent
- Demonstrates responsibility for purchasing, receiving and storing food products, inspection of local suppliers, use of correct products and proper par levels to minimize food waste and optimize food cost
- Fosters open communication with kitchen and FOH staff
- In the absence of the General Manager and as acting Manager on Duty, oversees the entire restaurant operation
- Ensure proper security procedures are in place to protect team members', guests', and company assets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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