Intake Specialist (Full Time, Days @ Mercy South)

Mercy South is a renowned healthcare facility known for its commitment to delivering compassionate and comprehensive care to the communities it serves. With a focus on patient-centered treatment and a supportive work environment, Mercy South has developed a reputation for excellence in behavioral health services. The institution fosters a collaborative environment where multidisciplinary teams work together to provide exceptional care. Mercy South's mission emphasizes not only the physical well-being of patients but also their mental and emotional health, recognizing the importance of holistic healthcare in improving patient outcomes.

The facility is currently seeking a dedicated and skilled Intake Specialist in Behavioral Health to join its dynamic team. This role is vital as it serves as the initial point of contact for patients and families navigating behavioral health challenges. The Intake Specialist is responsible for conducting thorough mental health and substance abuse assessments for patients presenting in various hospital settings such as the Emergency Department and Intake Department. This full-time position requires professionals who can provide crisis intervention, perform insurance pre-certifications, and facilitate referrals to community resources.

Mercy's Intake Specialist supports patients through complex and often difficult times, acting as an advocate and guide to ensure a seamless transition into appropriate treatment programs. The role demands expertise in behavioral health assessments and a compassionate approach to engaging with individuals facing emotional, psychiatric, or substance use crises. Furthermore, this position requires excellent communication and coordination skills, as the Intake Specialist works closely with physicians, behavioral health clinicians, families, and community partners to ensure timely access to care and support.

The Intake Specialist's responsibilities extend beyond assessments and referrals; they also manage patient documentation accurately and maintain compliance with privacy and safety protocols. The role involves collaboration with community agencies to develop and update referral resources, ensuring patients receive up-to-date and relevant services. Additionally, the position upholds Mercy’s values and service standards, promoting ethical practice in line with the NASW Code of Ethics.

This role offers a unique opportunity to work in a supportive and growth-oriented environment at Mercy South, where employees are valued and their contributions impact the lives of individuals and families in meaningful ways. The position offers a full-time schedule with 12-hour day shifts, providing stability and work-life balance. Potential candidates are encouraged to join Mercy South’s team where innovation, technology, and compassionate care combine to shape the future of healthcare.