Intake Administrator - Ohio Rise

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.25 - $23.25

Work Schedule

Standard Hours

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Retirement Plan

Job Description

Unison Health is a well-established, mission-driven healthcare organization dedicated to improving the lives of children, families, and communities across Ohio. With over 50 years of experience, Unison Health provides a comprehensive range of behavioral health, substance abuse treatment, and primary healthcare services. Known for its commitment to staff support, professional growth, and work-life balance, Unison Health fosters an environment where employees not only thrive professionally but also contribute meaningfully to the community. Their ongoing mission of "Making Lives Better" underscores every aspect of their service delivery and organizational culture.

The role of the Intake Administrative Support Specialist within the OhioRISE Intake Department is vital to the accessibility and smooth operation of the agency's services. This position is designed for a detail-oriented individual who will ensure the timely, accurate, and efficient processing of referrals and client information. The specialist will manage member records, track referral activities, coordinate communication with families, providers, and community partners, and maintain centralized communication channels such as the OhioRISE administrative email. This administrative role is pivotal in supporting quality service delivery and provides a foundation for client engagement and care coordination within the OhioRISE program. Candidates for this position can anticipate a workplace environment that values professionalism, customer service excellence, and adherence to confidentiality and compliance standards. Additionally, Unison Health offers competitive benefits including paid time off starting at 16 days per year, medical coverage with federal minimum deductibles, dental and vision insurance, and retirement planning with employer contributions. This is an excellent opportunity for individuals with healthcare or behavioral health administrative experience who are eager to make a significant impact in a supportive, community-focused setting.

Job Requirements

Requires a high school diploma or GED
at least 3 years' experience in healthcare, behavioral health, or administrative support
proficiency in computer systems including Microsoft Word, Excel, and electronic health records
strong organizational and time management skills
must be able to prioritize tasks and work under frequent interruptions
excellent written and verbal communication skills
ability to work independently and exercise sound judgment
ability to maintain confidentiality and handle sensitive information appropriately
must demonstrate professionalism and strong customer service skills
comfortable working with individuals experiencing behavioral health challenges
requires CPI 90 days following hire
must be able to work independently and make independent decisions when situations warrant such action

Job Qualifications

High school diploma or GED
at least 3 years' experience in healthcare, behavioral health, or administrative support
proficiency in computer systems including Microsoft Word, Excel, and electronic health records
strong organizational and time management skills
excellent written and verbal communication skills
ability to work independently and exercise sound judgment
ability to maintain confidentiality and handle sensitive information appropriately
professionalism and strong customer service skills
comfort working with individuals experiencing behavioral health challenges
ability to adapt to training, supervision, and team collaboration

Job Duties

Monitor, review, and track incoming referrals to ensure timely processing and access to OhioRISE services
create, maintain, and update member charts and records within the electronic health record system, ensuring accuracy and completeness of documentation
coordinate with intake staff, families, providers, and community partners to support referral follow-up and service engagement
conduct outreach activities, including follow-up calls and communication with members and stakeholders regarding services and next steps
manage the OhioRISE administrative email inbox by reviewing, prioritizing, routing, and tracking communications to ensure timely responses
collect, compile, and maintain intake and referral data, assisting with reporting, audits, performance metrics, and data integrity efforts
provide professional customer service and administrative support to clients, families, team members, and external partners while maintaining a service-oriented approach
participate in training, supervision, and team meetings while adhering to agency policies, confidentiality requirements, compliance standards, and other assigned duties