Inside Sales Coordinator RV

Irving, TX, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

wellness programs

401(k) with Company Match

Paid Time Off

Tuition Assistance

Employee Referral Bonus

Employee purchase discounts

leadership development programs

Inclusive culture

Job Description

LKQ Corporation is a renowned leader in the automotive aftermarket industry, recognized for its dedication to providing high-quality parts and services. As a dynamic and forward-thinking company, LKQ focuses on creating growth opportunities, delivering exceptional customer experiences, and fostering a supportive work environment for its employees. Its subsidiary, NTPStag, plays a pivotal role in this ecosystem as part of Keystone Automotive Operations (KAO), specializing in the distribution of specialty automotive aftermarket parts, RV, and marine accessories across North America. At LKQ and NTPStag, the emphasis is on maintaining a people-focused culture rooted in core values such as commitment, customer service, execution, integrity, leadership, teamwork, and fun. With over 1,900 employees worldwide, the organization prides itself on empowering its workforce through continuous development and inclusive culture.

The role of Inside Sales Coordinator RV, based in Irving, TX, is an exciting opportunity within NTPStag, aimed at motivated professionals passionate about customer service and knowledgeable about the RV parts and accessories market. This full-time position offers competitive benefits and a chance to be part of a team that drives the future of the RV aftermarket industry. The key responsibilities include engaging with an established customer base through outbound sales calls, maintaining accurate customer data within CRM systems, analyzing customer trends, and providing expert guidance on products and services. The Inside Sales Coordinator is essential for ensuring a positive customer experience by building long-lasting relationships, addressing customer issues, and supporting continuous quality improvement efforts.

Ideal candidates for this role are detail-oriented, proactive, and excel in fast-paced environments where teamwork contributes to overall customer satisfaction and business success. The position also involves supporting incoming calls, managing quotes and orders accurately, and staying informed about the latest industry trends and product offerings through training and self-learning. Candidates with prior call center experience, strong organizational skills, Microsoft Office proficiency, and the ability to communicate effectively with customers will thrive in this role.

In addition to core duties, the Inside Sales Coordinator supports new business development by prospecting potential customers, providing information about warranties and product availability, and advising on substitutions or modifications when necessary. The role demands flexibility to work variable schedules and travel up to 10 percent for customer visits or trade shows. Employment with NTPStag not only means working for a leader in the industry but also gaining access to comprehensive benefits such as medical, dental, and vision coverage, wellness programs, financial security plans, paid time off, education support, and opportunities for professional growth.

Joining LKQ/NTPStag means becoming part of a company that values innovation and integrity, prioritizes its employees' success, and encourages collaboration and continuous improvement. This role is ideal for those seeking a rewarding career in sales coordination within the automotive and RV aftermarket industry, offering both stability and opportunities to advance professionally while contributing to a vibrant, team-driven culture.

Job Requirements

One or more years of related applicable call center experience
High school diploma or equivalent
Solid Microsoft Office experience
Strong time management and organization skills
Strong written and verbal communication skills
Demonstrates attention to detail and accuracy in work assignments
Ability to communicate effectively and tactfully with customers
Ability to thrive in a group or team environment
Flexible to work variable schedules if needed
Ability to work under pressure comfortably
Ability to travel up to 10 percent for customer visits or trade shows
Will show up on time as scheduled

Job Qualifications

One or more years of related applicable call center experience
High school diploma or equivalent
Solid Microsoft Office experience
Strong time management and organization skills
Strong written and verbal communication skills
Demonstrated attention to detail and accuracy in work assignments
Ability to communicate effectively and tactfully with customers
Ability to thrive in a group or team environment
Flexible to work variable schedules if needed
Ability to work under pressure comfortably
Ability to travel up to 10 percent for customer visits or trade shows
Punctuality and reliability

Job Duties

Conduct outbound phone sales calls to established customer base promoting sales of new and existing products and services
Conduct daily maintenance of CRM database to ensure all customer and account information is accurate and current
Perform analysis of individual customer base to determine causes for customer growth and or decline
Continuously augment product and industry knowledge through company and supplier training and self-directed learning
Provide front-line incoming phone queue support including technical support
Proper entry of quotes and orders
Serve as the initial point of contact for all customer service related issues concerns
Build long-lasting business relationships with the customer base
Maintain daily phone metric standards established by the management team
Initiate and support the continual improvement of quality improvement systems
Provide positive customer service experience anticipating and evaluating customer needs while answering questions about parts pricing product availability and company services
Provide relevant information on warranties price quality of parts delivery times and payment methods
Accurately complete supporting order documentation
Cultivate new business by prospecting and developing relationships with potential customers
Contact customers with unit prices shipping date anticipated delays and additional information as needed
Advise the customer on substitution or modification of the part when the part requested is not available
Process orders including order entry review orders for correct handling pricing quantities and shipping data
Independently evaluate criteria and propose an appropriate price for parts
Assume other duties as assigned