Information Center Specialist

Keeneland is a renowned horse racing and sales company located in Lexington, Kentucky, known for its rich tradition and commitment to excellence in the thoroughbred industry. This historic establishment hosts a variety of prestigious racing events and horse sales, contributing significantly to the equestrian community and the local economy. Keeneland prides itself on providing top-tier customer experiences and maintaining a professional environment that reflects the esteemed Keeneland Way. The company operates year-round and relies on a dedicated team to ensure seamless operations and outstanding service to patrons, clients, and visitors alike.

The role of the Support Specialist at Keeneland is a vital part-time position that serves as a frontline representative of the Information Center. The ideal candidate embodies the Keeneland Way through exceptional customer service, attentiveness, and the willingness to go above and beyond to assist patrons. This position requires working two days per week, specifically on Mondays and Fridays, from 8:30 am to 4:30 pm, with additional availability needed for evening and weekend shifts during race meets and horse sales. This schedule supports the dynamic needs of Keeneland's events and provides flexibility for individuals seeking a part-time role within a prestigious organization.

In this role, the Support Specialist acts as the primary point of contact for visitors and callers, managing the switchboard, greeting guests, answering inquiries, and directing individuals to appropriate departments or facilities. A thorough knowledge of Keeneland’s operational functions, physical layout, and ongoing events is essential to effectively support the diverse needs of patrons and staff. The position also encompasses responsibilities in the ticketing office, assisting with ticket sales, processing payments, handling refunds, and managing Will Call services when necessary. Attention to detail and strong communication skills are crucial for navigating ticket software, maintaining accurate records, and ensuring smooth transactions.

Moreover, the Support Specialist supports departmental clerical needs, responds to general customer service emails, and plays a role in fostering a team environment by coaching and assisting seasonal staff. Keeneland values employees who contribute to a positive workplace culture characterized by respect, teamwork, and professionalism. The successful candidate will possess strong reasoning abilities, mathematical skills, and be adept at solving practical problems in a fast-paced setting. Physical demands of the job include regular use of hands and arms, occasional standing or walking, and the ability to lift or move light weights.

This position requires a high school diploma or GED, and experience with digital ticketing systems is preferred. Computer literacy, including proficiency with email, scanning devices, and multi-line telephone systems, is mandatory. Additionally, a Kentucky Horse Racing License is required for all track workers, aligning with industry regulations. Keeneland strives to provide reasonable accommodations to enable individuals with disabilities to perform essential functions, ensuring an inclusive work environment. Overall, the Support Specialist position offers a unique opportunity to engage with the vibrant horse racing community while delivering exceptional service at one of the most respected venues in the industry.