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Job Overview
Employment Type
Part-time
Compensation
Salary
Range $50,900.00 - $86,500.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Keeneland is a renowned horse racing and sales company located in Lexington, Kentucky, known for its rich tradition and commitment to excellence in the thoroughbred industry. This historic establishment hosts a variety of prestigious racing events and horse sales, contributing significantly to the equestrian community and the local economy. Keeneland prides itself on providing top-tier customer experiences and maintaining a professional environment that reflects the esteemed Keeneland Way. The company operates year-round and relies on a dedicated team to ensure seamless operations and outstanding service to patrons, clients, and visitors alike.
The role of the Support Specialist at K... Show More
The role of the Support Specialist at K... Show More
Job Requirements
- Must be able to use office equipment including computers, printers, and telephones
- Must navigate ticket software, email, and other software systems
- Ability to build rapport with patrons and co-workers
- Availability to work Mondays and Fridays from 8:30 am to 4:30 pm
- Must be available for additional evening and weekend hours during race meets and horse sales
- High school diploma or GED
- Kentucky Horse Racing License required
- Ability to perform mathematical calculations accurately
- Strong reasoning ability to solve practical problems
- Physical ability to lift or move up to 25 pounds occasionally
Job Qualifications
- High school diploma or GED
- Experience utilizing digital ticketing systems preferred
- Proficient in the use of office equipment including computers, printers, and telephones
- Ability to build rapport with patrons and co-workers
- Strong customer service skills
- Ability to effectively communicate both verbally and in writing
- Mathematical proficiency including cash handling and transaction reconciliation
- Ability to solve practical problems and make decisions in fast-paced environments
- Kentucky Horse Racing License required for all track workers
Job Duties
- Serve as receptionist for the Ticket Office and Keeneland, greeting visitors and taking messages
- Execute frontline public relations and customer service to customers, patrons, and vendors
- Operate telephone to receive incoming and place outgoing calls
- Possess knowledge of Keeneland employees, departments, and duties
- Maintain recall of events, dates, meetings, and activities at Keeneland and its locations
- Resolve situations requiring quick decisions when involved parties are unavailable
- Answer general questions concerning Keeneland and the Lexington area
- Receive and log Keeneland comments or requests, disseminating them to appropriate persons or departments
- Perform various clerical duties for all Keeneland departments as needed
- Respond to general customer service emails as needed
- Assist ticketing team with patron questions on ticket types, pricing, and experience
- Assist with basic ticket functions including payment, re-printing, and refunds
- Assist with Will Call as needed and directed
- Review, assist, and coach seasonal staff
- Contribute to a work environment that encourages teamwork and respect for coworkers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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