In Room Dining Server (Part Time)- Signia by Hilton at La Cantera Resort and Spa

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans

Job Description

Hilton is a globally renowned leader in the hospitality industry, known for welcoming over 3 billion guests worldwide and setting high standards for exceptional travel experiences. Founded with the vision to fill the earth with the light and warmth of hospitality, Hilton operates a collection of world-class hotel brands that cater to diverse guest needs across the globe. The company prides itself on fostering an award-winning workplace culture, recognized repeatedly on the World’s Best Workplaces lists by Great Place to Work and Fortune. This commitment to excellence is not only reflected in the services offered to guests but also in the opportunities and support provided to its Team Members. Hilton is driven by core values including hospitality, integrity, leadership, teamwork, ownership, and a focus on the present moment, which guide every aspect of its operations and culture.

As a Room Service Server at Hilton, you will play a pivotal role in delivering memorable guest experiences by going beyond simply serving food and beverages. Your position is central to spreading the welcoming atmosphere that Hilton is celebrated for, ensuring each guest feels valued and cared for during their stay. The role involves interacting with guests in a warm and friendly manner, taking orders accurately, preparing room service trays for prompt delivery, and ensuring compliance with Hilton’s high standards for health, safety, and sanitation. You will also handle transactional tasks such as presenting checks and processing payments, all while maintaining a professional and cheerful demeanor. This is a visible role that requires exceptional customer service skills, attention to detail, and a proactive approach to anticipating and exceeding guest expectations.

Hilton supports the well-being and professional growth of its Team Members with a comprehensive array of benefits and programs. Employees enjoy incredible travel perks, including deeply discounted stays at Hilton’s hotels worldwide, which foster a deeper connection to the brand and its values. Hilton also offers an employee stock purchase program, paid parental leave, personalized caregiving support, and crisis concierge services designed to provide both practical and emotional assistance during challenging times. Mental health resources and generous paid time off ensure employees can maintain a healthy work-life balance. Additionally, a wide range of health and welfare benefits are available, along with retirement plans that help secure employees’ financial futures. These initiatives reflect Hilton’s dedication to creating not just a job but a fulfilling career and a supportive community.

Joining Hilton means becoming part of a diverse and dynamic team that values collaboration, leadership, and a passion for hospitality excellence. Whether you are starting your career or seeking new opportunities in the hospitality field, Hilton offers a workplace culture where every moment counts and every team member can thrive. By embodying Hilton’s values and commitment to outstanding guest service, you contribute to the company’s mission of making every stay magical and memorable. Hilton’s dedication to its employees and guests alike makes it an extraordinary place to work and grow professionally.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hospitality or customer service preferred
  • Ability to communicate effectively with guests and team members
  • Capacity to work flexible hours including evenings, weekends, and holidays
  • Ability to stand and walk for extended periods
  • Commitment to delivering exceptional guest service
  • Compliance with health and safety standards

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or food service preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail
  • Ability to follow health and safety regulations
  • Friendly and professional demeanor

Job Duties

  • Delight guests with an upbeat and friendly attitude and proactive service
  • Prepare room service trays and tables in advance for timely delivery
  • Take guest orders and respond to room service phone calls
  • Deliver food and beverage orders to guest rooms or meeting rooms
  • Present checks, collect payments, and return signed checks to order takers
  • Maintain compliance with health, safety, sanitation, and alcohol awareness regulations
  • Ensure the highest standards of guest and team member well-being

Job Criteria

Experience

Entry Level (1-2 years)


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