In-Room Dining Order Taker (Substitute) - Conrad New York Downtown

Conrad New York is a prestigious Forbes 4-Star luxury hotel situated in the vibrant heart of Lower Manhattan, New York City. As part of the Hilton portfolio, this iconic property boasts 463 elegantly appointed rooms, expansive 30,000 square feet of banquet and event space, and three distinct food and beverage outlets, including a fine dining restaurant, a rooftop bar with panoramic city views, and the renowned in-room dining service. Known for its exceptional blend of sophisticated design, world-class amenities, and personalized service, Conrad New York offers guests an unparalleled luxury experience that caters to both leisure and business travelers seeking comfort, style, and attention to detail in one of the city’s most dynamic neighborhoods.

The Substitute In-Room Dining Order Taker position at Conrad New York plays a crucial role within the Food & Beverage team, directly impacting guest satisfaction by efficiently handling room service orders with professionalism and warmth. This role involves answering guest calls promptly, accurately capturing food and beverage orders, upselling menu items, and processing payments with meticulous care. Working in such a high-caliber hospitality environment demands an upbeat attitude, excellent communication skills, and a deep commitment to delivering extraordinary customer experiences. This position is vital to ensuring guests enjoy seamless in-room dining experiences that contribute to the overall reputation of Conrad New York as a leader in luxury hospitality.

Joining this renowned hotel provides an opportunity to be part of a dynamic team that values integrity, teamwork, and leadership. Employees are encouraged to embody the Hilton core values which emphasize hospitality, ownership, and a focus on delivering quality service in a timely manner. The Substitute In-Room Dining Order Taker will be instrumental in bringing light and warmth to each guest's stay, making every interaction meaningful and memorable.

In addition to the rewarding nature of this role, team members benefit from Hilton's extensive support programs which prioritize well-being, career growth, and financial security. Employees enjoy numerous perks such as discounted travel opportunities, stock purchase programs, paid parental leave, caregiving support, mental health resources, and comprehensive health and welfare benefits. These benefits reinforce Hilton's commitment to creating an award-winning, inclusive workplace where employees can thrive and build lasting careers in hospitality.