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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Training and Development
flexible schedule
Job Description
This opportunity is with an established hotel offering comprehensive in-room dining services to enhance guest stay experiences. The organization prides itself on providing exceptional hospitality through attentive service and seamless coordination among staff to meet and exceed guest expectations. The company operates in a dynamic environment focused on delivering quality food and beverage options directly to guest rooms, ensuring convenience and comfort. The role is full-time with flexible scheduling including weekends, evenings, and holidays to align with business needs. Compensation is competitive and commensurate with experience, reflecting the importance of the role in contributing to guest satisfaction and revenue growth.Show More
Job Requirements
- Must be at least 18 years old
- TIPS alcohol awareness certification required upon employment
- valid Food Handler Card required or ability to obtain within 30 days of hire
- valid driver’s license with a clean driving record may be required for golf cart deliveries
- must comply with all applicable federal, state, and local alcohol service laws and health regulations
- must be available to work flexible schedules, including weekends, holidays, evenings, and alternate shifts based on business needs
Job Qualifications
- Previous cashier or hospitality experience preferred
- basic knowledge of food and beverage service standards
- knowledge of wine, beer, liquor, and beverage offerings
- familiarity with POS systems and hotel communication systems preferred
- strong guest service and communication skills
- professional demeanor and positive attitude
- ability to multitask and remain organized in a fast-paced environment
- basic math skills, including addition, subtraction, multiplication, and division
- ability to read, write, speak, and understand English
- strong attention to detail and problem-solving skills
- ability to maintain confidentiality and use discretion with sensitive information
Job Duties
- Answer in-room dining calls promptly and professionally
- accurately enter guest orders into the POS system, including special requests and dietary needs
- describe menu items, preparation methods, and pricing to guests
- recommend and upsell food and beverage items
- ensure orders are posted to the correct guest account
- coordinate with servers to ensure timely and accurate delivery of orders
- process guest payments and close transactions accurately
- balance all payment methods and reconcile sales reports
- maintain cleanliness and organization of workstations and storage areas
- follow all hotel safety policies and procedures, including PPE and HAZMAT guidelines
- report unsafe conditions, accidents, or maintenance concerns to management immediately
- maintain regular attendance and punctuality
- assist with In-Room Dining Server duties as needed
- respond to guest and internal requests via phone, email, or radio communication
- monitor and follow up on open service tickets
- resolve guest concerns within scope of authority and escalate issues when necessary
- report unusual incidents, missing items, or security concerns to management or Security
- perform other related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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