In House Vacation Sales Concierge (SVV Specialty Team)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Uncapped Earning Potential
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Credit union membership
Tuition Reimbursement
Professional counseling
Family support
growth and development opportunities

Job Description

Marriott Vacations Worldwide is part of the globally recognized Marriott International family, known for delivering memorable vacation experiences to travelers worldwide. As a leading vacation ownership company, Marriott Vacations Worldwide helps guests create unforgettable memories in beautiful destinations while offering a supportive, friendly, and fulfilling work environment. The company is committed to employee growth, diversity, and inclusion, providing an inspiring workplace where employees feel valued and motivated to contribute their best.

The role of Coordinator Marketing In House is pivotal within the organization, focusing on enhancing the overall experience of owners and guests by coordinating marketing efforts and events that foster meaningful vacation moments. This position involves directly assisting customers and guests, ensuring their interactions are positive and exceed expectations. The Coordinator Marketing In House will handle scheduling sales presentations, managing customer expectations, and ensuring that all attending guests meet eligibility requirements.

In this role, you will employ persuasive techniques to maximize sales opportunities while retaining guest loyalty. The position offers uncapped earning potential through wages, monthly incentives, annual bonuses, and contests. Additionally, employees enjoy a comprehensive benefits package that includes medical, dental, vision, and 401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, family support services, and ample growth and development opportunities.

This position is perfect for individuals with a passion for sales and customer service who enjoy interacting with guests both in person and through phone communications. Coordinators must be adaptable and available for various shifts, including holidays and weekends, demonstrating a commitment to contributing to team goals and company standards. Marriott Vacations Worldwide emphasizes following policies and safety procedures to maintain a secure and professional environment for both employees and guests. This role offers a fulfilling career path within the hospitality and vacation ownership industry, where your contributions directly impact guests' vacation experiences and the company's success.

Job Requirements

  • High school diploma or equivalent
  • sales or customer service experience
  • availability to work various shifts, holidays, and weekends
  • concierge or sales experience preferred
  • ability to pass background and drug screening in accordance with state and local requirements
  • ability to reach overhead and below knees, perform bending, twisting, pulling, and stooping
  • able to stand, sit, or walk for extended periods

Job Qualifications

  • Sales experience
  • customer service experience
  • ability to interact with guests in person and by phone
  • proficiency in scheduling and managing appointments
  • excellent communication skills
  • ability to use persuasive sales techniques
  • team player attitude
  • knowledge of company policies and safety procedures

Job Duties

  • Schedules sales presentations and manages customer expectations
  • provides the highest level of service to exceed budgeted sales presentations and volume production goals
  • ensures that all owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services
  • use persuasive techniques that maximize revenue while maintaining existing guest loyalty
  • welcome and greet guests and anticipate and address their needs
  • interact with colleagues and guests professionally and promptly
  • contribute to team goals
  • always follow company policies and safety procedures

Job Criteria

Experience

Mid Level (3-7 years)


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