Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
health benefits
Excellent earnings package
uncapped commissions
Health care options
Paid Time Off
retirement savings plan
employee travel program
Job Description
Hilton Grand Vacations is a premier leader in the vacation ownership industry, renowned for its unwavering commitment to innovation, quality, and sustained growth. The company prides itself on fostering a dynamic and inclusive workplace where Team Members are valued as the cornerstone of its success. Hilton Grand Vacations operates a network of upscale resorts and clubs, delivering exceptional vacation experiences to its Owners and Members across the United States. Recognized for its outstanding workplace culture, the company has been named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, earned prestigious Stevie Awards including Gold for Company of the Year in Hospitality and Leisure, and achieved Great Place to Work certification in 2022.
As an In-House Marketing Representative (VIP) at Hilton Grand Vacations, you will play an integral role in driving sales through expert lead generation and booking of qualified timeshare sales presentations. Your primary responsibility will be to actively engage with prospective Owners, Club Members, and qualified guests, scheduling appointments for tours that showcase the unique benefits of Hilton’s vacation ownership offerings. This position demands a professional approach to customer and concierge service, ensuring each guest interaction reflects the company's high standards and enhances their overall resort experience.
The role offers a flexible work schedule that includes weekends and holidays, designed to align with the needs of Hilton’s diverse clientele, and is available to U.S.-based hourly Team Members who are not under collective bargaining agreements. Successful candidates will benefit from a supportive environment that values continuous learning, professional development, and the opportunity to contribute meaningfully to the company’s growth.
In this position, you will conduct pre-arrival calls to Owners, renters, and exchangers to confirm appointments and improve tour attendance rates. You will ensure that all required paperwork for tours is completed accurately while managing availability to prevent overbooking. Adhering to gifting procedures is critical to controlling costs and maintaining guest eligibility for promotional offers. Additionally, you will provide concierge services, distributing authorized company information, and maintaining operational standards. Your role involves collaborating with management to resolve guest issues and meet various reasonable requests that contribute to the seamless operation of the resort.
Hilton Grand Vacations offers a comprehensive benefits package that includes excellent health care options (medical, dental, and vision), paid time off, a retirement savings plan, and employee travel programs that extend savings to family and friends. The company’s culture emphasizes respect, diversity, and equal opportunity, creating an inclusive environment where all Team Members can thrive. This is an exceptional opportunity for those with a passion for sales, customer service, and the hospitality industry to grow their careers with a company renowned for its excellence and commitment to its people.
As an In-House Marketing Representative (VIP) at Hilton Grand Vacations, you will play an integral role in driving sales through expert lead generation and booking of qualified timeshare sales presentations. Your primary responsibility will be to actively engage with prospective Owners, Club Members, and qualified guests, scheduling appointments for tours that showcase the unique benefits of Hilton’s vacation ownership offerings. This position demands a professional approach to customer and concierge service, ensuring each guest interaction reflects the company's high standards and enhances their overall resort experience.
The role offers a flexible work schedule that includes weekends and holidays, designed to align with the needs of Hilton’s diverse clientele, and is available to U.S.-based hourly Team Members who are not under collective bargaining agreements. Successful candidates will benefit from a supportive environment that values continuous learning, professional development, and the opportunity to contribute meaningfully to the company’s growth.
In this position, you will conduct pre-arrival calls to Owners, renters, and exchangers to confirm appointments and improve tour attendance rates. You will ensure that all required paperwork for tours is completed accurately while managing availability to prevent overbooking. Adhering to gifting procedures is critical to controlling costs and maintaining guest eligibility for promotional offers. Additionally, you will provide concierge services, distributing authorized company information, and maintaining operational standards. Your role involves collaborating with management to resolve guest issues and meet various reasonable requests that contribute to the seamless operation of the resort.
Hilton Grand Vacations offers a comprehensive benefits package that includes excellent health care options (medical, dental, and vision), paid time off, a retirement savings plan, and employee travel programs that extend savings to family and friends. The company’s culture emphasizes respect, diversity, and equal opportunity, creating an inclusive environment where all Team Members can thrive. This is an exceptional opportunity for those with a passion for sales, customer service, and the hospitality industry to grow their careers with a company renowned for its excellence and commitment to its people.
Job Requirements
- Experience in customer service for at least a year
- Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications
- Professional verbal, interpersonal, guest relations and etiquette skills in person, in written form, and on the telephone
- Proficiency in English (speak, read, write)
Job Qualifications
- Experience in customer service for at least a year
- Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications
- Professional verbal, interpersonal, guest relations and etiquette skills in person, in written form, and on the telephone
- Proficiency in English (speak, read, write)
- Minimum of 2+ years experience selling and booking tours, activities, concierge services is advantageous
- 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing is advantageous
Job Duties
- Conducting pre-arrival calls to owners, renters, and exchangers
- Confirming appointments with guests to ensure tour reservations and improve show rate
- Complete required paperwork accurately and completely for each tour
- Checks availability so as to not overbook tour waves
- Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour
- Following gifting procedures to ensure costs are met monthly
- Providing location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information
- Distributing only HGV-authorized information, collateral, and materials
- Maintaining location operating standards
- Carrying out all other reasonable requests by management that one is capable of performing
- Contacting appropriate management with any guest issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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