Hyatt Regency Buffalo - Catering & Convention Services Manager OEM
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $65,000.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical Coverage
dental coverage
vision coverage
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hyatt Regency Buffalo is a premier full-service hotel located in downtown Buffalo, New York, renowned for its prime location just steps from the Buffalo Niagara Convention Center. The hotel is a vibrant hub for both business and leisure travelers, offering direct access to a state-of-the-art conference center, luxurious spa amenities, and a stunning rooftop pool. Guests can enjoy proximity to key attractions such as the waterfront, KeyBank Center, and Shea's Buffalo Theatre, making Hyatt Regency Buffalo a top choice for visitors seeking convenience, comfort, and exceptional service. The hotel prides itself on creating a memorable experience for all guests, blending modern hospitality with warm, local charm to stand out in the competitive Upstate New York market.
The role of Catering & Convention Services Manager at Hyatt Regency Buffalo is an exciting opportunity for an energetic and results-driven professional to lead the food and beverage sales efforts and manage convention services at this flagship property. This position is critical in delivering outstanding catering experiences while driving revenue growth and maintaining high satisfaction scores. As a manager who is overtime eligible, this role encompasses a broad range of responsibilities from client engagement and event execution to market analysis and community involvement.
In this pivotal position, you will be responsible for managing food and beverage sales goals, servicing client groups, and overseeing the seamless execution of events. Your ability to build lasting client relationships will be key to repeat business and overall success. Collaborating closely with the Director of Sales or Director of Catering/Convention Services, you will contribute to the hotel’s revenue targets and reputation for excellence. Your market savvy will keep the property ahead of industry trends, while your flair for detailed event planning will ensure every occasion is flawlessly executed.
Key aspects of the role include managing sales and satisfaction targets with a strategic approach to surpassing goals, providing exceptional client service through tours and personalized attention, and maintaining visibility and engagement in community events to elevate the hotel’s profile. The ideal candidate is a creative thinker with strong food, beverage, and event knowledge, excellent negotiation and communication skills, and the ability to work independently in a fast-paced environment. Proficiency in Microsoft Office and a valid driver’s license are required, reflecting the dynamic nature of the role which may involve multitasking and professional presentation.
Hyatt Regency Buffalo offers a competitive benefits package to full-time employees after an initial waiting period, including medical, dental, and vision coverage, disability income protection, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, the hotel provides an innovative daily pay option, offering financial flexibility to its valued team members. This role represents a unique chance to join a respected hospitality leader and make a tangible impact on the property's success and guest experiences.
The role of Catering & Convention Services Manager at Hyatt Regency Buffalo is an exciting opportunity for an energetic and results-driven professional to lead the food and beverage sales efforts and manage convention services at this flagship property. This position is critical in delivering outstanding catering experiences while driving revenue growth and maintaining high satisfaction scores. As a manager who is overtime eligible, this role encompasses a broad range of responsibilities from client engagement and event execution to market analysis and community involvement.
In this pivotal position, you will be responsible for managing food and beverage sales goals, servicing client groups, and overseeing the seamless execution of events. Your ability to build lasting client relationships will be key to repeat business and overall success. Collaborating closely with the Director of Sales or Director of Catering/Convention Services, you will contribute to the hotel’s revenue targets and reputation for excellence. Your market savvy will keep the property ahead of industry trends, while your flair for detailed event planning will ensure every occasion is flawlessly executed.
Key aspects of the role include managing sales and satisfaction targets with a strategic approach to surpassing goals, providing exceptional client service through tours and personalized attention, and maintaining visibility and engagement in community events to elevate the hotel’s profile. The ideal candidate is a creative thinker with strong food, beverage, and event knowledge, excellent negotiation and communication skills, and the ability to work independently in a fast-paced environment. Proficiency in Microsoft Office and a valid driver’s license are required, reflecting the dynamic nature of the role which may involve multitasking and professional presentation.
Hyatt Regency Buffalo offers a competitive benefits package to full-time employees after an initial waiting period, including medical, dental, and vision coverage, disability income protection, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, the hotel provides an innovative daily pay option, offering financial flexibility to its valued team members. This role represents a unique chance to join a respected hospitality leader and make a tangible impact on the property's success and guest experiences.
Job Requirements
- High school diploma or equivalent
- Prior convention, event, or catering sales experience preferred
- Creative thinker with food, beverage, and event knowledge
- Strong verbal and written communication skills
- Valid driver’s license
- Proficient in Microsoft Office
- Proven ability to work independently
- Ability to multitask and organize
- Professional presentation skills
Job Qualifications
- High school diploma or equivalent
- Prior experience in convention, event, or catering sales preferred
- Strong knowledge of food, beverage, and events
- Excellent verbal and written communication skills
- Ability to negotiate and close sales
- Proficient in Microsoft Office
- Valid driver’s license
- Ability to work independently and multitask
- Professional presentation skills
Job Duties
- Manage food and beverage sales goals to achieve revenue targets
- Service clients and groups ensuring exceptional event experiences
- Lead client tours and maintain strong client relationships
- Monitor market trends and identify new business opportunities
- Plan and execute events with attention to detail and flexibility
- Participate in local community events and promotional activities
- Collaborate with sales directors to align strategies and meet objectives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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