Houseperson

TownePlace Suites Jacksonville, NC is part of MCR, the third-largest hotel owner-operator in the United States, boasting a substantial portfolio of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. MCR, established in 2006, operates across major cities including New York City, Dallas, Chicago, and Richmond, Virginia. The company is recognized for its commitment to excellence and innovation, having earned prestigious awards such as Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award three times, and the Hilton Legacy Award for Top Performer. This recognition reflects MCR's dedication to providing exceptional accommodations and memorable guest experiences across a diverse range of hospitality brands, including Marriott and Hilton. TownePlace Suites Jacksonville exemplifies MCR's standards by maintaining clean, friendly, well-organized, and safe hotels for all guests.

The Houseperson role at TownePlace Suites Jacksonville is essential for ensuring the highest levels of cleanliness, organization, and guest satisfaction. This position plays a crucial role in upholding MCR’s MCR Universal Role Standards, which prioritize happy guests, spotless cleanliness, product consistency and quality, and teamwork. The Houseperson is responsible for managing luggage storage and retrieval, maintaining cleanliness in guest hallways, stairwells, and other service areas, handling trash management inside and outside the hotel, and restocking linens and guest amenities. This role requires a proactive team member who pitches in wherever needed, displaying hospitality even while performing cleaning duties by greeting guests with a smile and personalized recognition.

The individual in this role must maintain a spotless workspace and ensure all public and back-of-house areas are clean and organized. They also oversee the upkeep and appropriate placement of public space furniture and must report any issues promptly. A significant aspect of the role includes adhering to operational checklists with 100% accuracy and ensuring smooth shift handovers for constant operational excellence. Team members must wear flawless uniforms and exhibit a professional demeanor at all times. Communication and collaboration with other team members are critical, along with maintaining a positive, can-do attitude to support the business and guest needs effectively.

Physical demands of the Houseperson role include activities such as stooping, climbing, balancing, kneeling, crawling, standing, walking long distances, repetitive motions, and lifting equipment or linens. Candidates must be able to meet these physical requirements to perform the essential functions of the job successfully. Furthermore, the position requires flexibility to work varied schedules that may include evenings, nights, weekends, and holidays. Reliability in report-based duties and shift punctuality, as well as adherence to company policies like clocking in and out for shifts and breaks, are imperative to maintain operational standards.

This job offers various benefits including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, and career advancement opportunities. Health, dental, and vision insurance are available after 30 days of employment for full-time team members, emphasizing MCR’s commitment to employee well-being. Working at TownePlace Suites Jacksonville offers a rewarding career opportunity in a supportive environment focused on delivering outstanding guest experiences through teamwork and professionalism.