Houseperson

Orlando Sunshine Resort is a renowned hospitality establishment located in the vibrant city of Orlando, Florida. Known for its dedication to providing exceptional guest experiences, the resort offers a welcoming and comfortable environment for both vacationers and property owners. As a recognized player in the hospitality industry, Orlando Sunshine Resort prides itself on combining high standards of cleanliness, attentive service, and a relaxing atmosphere to ensure that every visitor’s stay is memorable and enjoyable. The resort is part of a larger network committed to quality and excellent guest relations, supported by comprehensive recognition programs, career advancement opportunities, and valuable employee benefits. This inclusive workplace values diversity and fosters a culture where team members feel supported and appreciated, contributing directly to the company’s ongoing success and reputation in the tourism sector.

The role of a Houseperson at Orlando Sunshine Resort is fundamental to maintaining the pristine condition of guest accommodations and ensuring that both owners and guests enjoy a clean, safe, and inviting living space. This position entails performing daily cleaning duties across an assigned slate of rooms, involving the removal of used linens, replacement with fresh towels and essential supplies, and monitoring the maintenance condition of room furnishings and fixtures. Housepersons operate in a dynamic, fast-paced environment requiring attention to detail, physical stamina, and the ability to adapt to last-minute guest requests and operational needs. The position demands a flexible schedule, requiring availability for any shift between 7:00 a.m. and 11:30 p.m., including weekends and holidays. Upon hire, each team member receives a personalized schedule.

The Houseperson serves as a vital contributor to the overall guest experience by providing excellent customer service, responding promptly to guest inquiries, and ensuring that all room amenities meet the resort's high standards. They must communicate effectively in English to assist guests with information about resort services, local activities, and attractions. In addition to cleaning and replenishing supplies, Housepersons are responsible for transporting clean and dirty linens between operational areas, maintaining the neatness of their work carts and stations, and conducting self-inspections of carpets, drapes, and furniture for stains or damage. Reporting maintenance issues promptly and assisting coworkers as needed are key parts of the role.

Benefits at Orlando Sunshine Resort include driven base pay, a quarterly service score incentive, and daily pay options allowing employees early access to earned wages. The resort also provides discounted hotel rates worldwide, a 401(k) plan with company matching, an employee stock purchase program, paid holidays, sick days, and a generous paid time off policy. Tuition reimbursement as well as numerous learning and career development opportunities further enhance the employment experience.

Orlando Sunshine Resort emphasizes a strong culture of work-life balance and family-friendly benefits, having earned industry accolades such as four out of five stars for these values and recognition by Newsweek as one of "America's Greatest Workplaces for Parents & Families." The resort is committed to equal employment opportunities, ensuring individuals are provided accommodation throughout the hiring process and employment as needed. This role is open to all U.S. hourly team members not subject to collective bargaining agreements and honors diversity across all levels. A successful Houseperson will be physically capable of performing demanding cleaning tasks and exposed to various environmental conditions, communicate well in English, and execute their duties with precision and care within this dynamic hospitality setting.